Dear Keaton Candles, Candle Holders, and Scents
Frequently Asked Questions
What is the return policy for Dear Keaton?
Dear Keaton allows returns within a specified period, typically 30 days. Customers must return items in their original condition and packaging, and refunds are made to the original form of payment, less original shipping and handling charges.
Are there any items that cannot be returned?
Returns on freight shipped furniture or sale items are not accepted.
Who covers the return shipping costs?
Customers are responsible for return shipping charges unless an item is defective or an incorrect item was received.
How can items be returned?
To initiate a return, contact Dear Keaton customer service at the provided email or phone number for detailed instructions and to purchase a return shipping label if necessary.
How can I safely burn candles in my home?
Keep candles away from flammable materials, never leave them unattended, and use sturdy holders that catch drips.
What are the benefits of soy candles?
Soy candles burn cleaner and longer than paraffin candles, and they're made from renewable resources.
How can I choose a home scent that's not overwhelming?
Opt for natural, light fragrances and consider the size of your space. Use scented products sparingly to avoid overpowering scents.
How can I create a dynamic still life arrangement at home?
Start with objects of different shapes, sizes, and textures, using odd numbers for a natural look. Overlapping elements and layers create depth and balance.