West Elm

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Overview

West Elm furniture and home decor are unique, sophisticated, and innovative. They use modular designs and convertible functions to help you save space and create a streamlined and minimal home design scheme.

Some of the internet’s favorite West Elm furniture items include the Haven sofa and the Andes sectional, which are both available in many modular designs to complement your stylish grown-up living room.

What we love

Well, really, what’s not to love? But, if we have to choose, we love West Elm’s modern aesthetic and commitment to sustainable sourcing and ethical production. They also have the prettiest wall art sets, so if you need the perfect pieces to hang above your console table or sofa, they’ve got you (and your wall) covered in that regard.

Frequently Asked Questions

West Elm allows returns within 30 days for most items, with Quick Ship upholstery items needing to be returned within 7 days. Items that are monogrammed, made to order, or designated as final sale, along with Robin mattresses or foundations, are not eligible for returns. Registry items can be returned within 90 days from the event date or purchase date, whichever is earlier.

What is West Elm's return policy?

Does West Elm offer delivery services, and what are the costs?

Returns can be made in-store, via mail using a prepaid shipping label, or by calling customer service for large items. Shipping costs for returns may apply unless the item is defective or damaged. West Elm covers the shipping costs for returns.

Does West Elm you provide assembly services for furniture?

The information on assembly services as part of the return process isn't directly mentioned. However, defective or damaged merchandise can be returned beyond the 30-day window by contacting Customer Care, who may assist on a case-to-case basis, potentially involving furniture assembly or disassembly issues.

How can I check the status of my West Elm order or delivery?

For checking the status of an order or delivery, West Elm requires you to keep proof of purchase, which can be an original purchase paper or gift receipt, electronic receipt, order number, original packing slip with the order number, or a gift registry number. This proof will be necessary for any returns or inquiries about the order.