Dear Keaton Appliances
Frequently Asked Questions
What is the return policy for Dear Keaton?
Dear Keaton allows returns within a specified period, typically 30 days. Customers must return items in their original condition and packaging, and refunds are made to the original form of payment, less original shipping and handling charges.
Are there any items that cannot be returned?
Returns on freight shipped furniture or sale items are not accepted.
Who covers the return shipping costs?
Customers are responsible for return shipping charges unless an item is defective or an incorrect item was received.
How can items be returned?
To initiate a return, contact Dear Keaton customer service at the provided email or phone number for detailed instructions and to purchase a return shipping label if necessary.
What should be considered when purchasing energy-efficient appliances?
Look for the Energy Star label, compare energy use among models, and consider long-term savings over initial price.
How do I ensure my new appliance fits in the designated space?
Measure the height, width, and depth of the space, and allow for ventilation or door swing space as needed.
Can smart appliances be integrated with all home automation systems?
Most smart appliances are compatible with popular home automation systems, but check compatibility with your specific system.
How much space is needed around laundry machines?
Allow a working area of 59 by 59 inches (150 by 150 cm) in front of laundry machines and ensure a distance of at least 20 inches (50 cm) from the floor for loading and unloading.
What considerations should be made for front-loading laundry machines?
Consider door swing and neighboring cupboards, ensuring additional space for passage when the machines' doors are open.