Dear Keaton Baby
Frequently Asked Questions
What is the return policy for Dear Keaton?
Dear Keaton allows returns within a specified period, typically 30 days. Customers must return items in their original condition and packaging, and refunds are made to the original form of payment, less original shipping and handling charges.
Are there any items that cannot be returned?
Returns on freight shipped furniture or sale items are not accepted.
Who covers the return shipping costs?
Customers are responsible for return shipping charges unless an item is defective or an incorrect item was received.
How can items be returned?
To initiate a return, contact Dear Keaton customer service at the provided email or phone number for detailed instructions and to purchase a return shipping label if necessary.
What safety standards should baby furniture meet?
Look for furniture that meets CPSC (Consumer Product Safety Commission) standards and ASTM (American Society for Testing and Materials) safety standards.
How can I ensure the baby crib I choose is safe?
Choose cribs with stationary sides, slats no more than 2 3/8 inches apart, and no drop-side mechanisms, following the latest safety guidelines.
Is it better to choose convertible baby furniture?
Convertible furniture can be a cost-effective choice, adapting to your child's needs as they grow from infant to toddler and beyond.
How can I design a child-friendly space that's also stylish?
Incorporate storage solutions at child level, create comfortable areas for adults, and add playful yet tidy design elements like hideaways and snug areas for kids.