Dear Keaton Drinkware
Frequently Asked Questions
What is the return policy for Dear Keaton?
Dear Keaton allows returns within a specified period, typically 30 days. Customers must return items in their original condition and packaging, and refunds are made to the original form of payment, less original shipping and handling charges.
Are there any items that cannot be returned?
Returns on freight shipped furniture or sale items are not accepted.
Who covers the return shipping costs?
Customers are responsible for return shipping charges unless an item is defective or an incorrect item was received.
How can items be returned?
To initiate a return, contact Dear Keaton customer service at the provided email or phone number for detailed instructions and to purchase a return shipping label if necessary.
What types of glasses should I include in my drinkware collection?
Include a variety of glasses such as water glasses, wine glasses, mugs, and specialty glasses for cocktails or beer.
How do I care for crystal drinkware?
Hand wash crystal glasses with mild detergent and warm water. Dry with a lint-free cloth to prevent spots and scratches.
Is it safe to use vintage drinkware for everyday use?
Vintage drinkware can be used, but inspect for lead if it's very old. Avoid using damaged pieces as they may harbor bacteria.