Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
How can I choose the right cabinet material for my kitchen?
Consider durability, maintenance, and style. Popular materials include solid wood, plywood, MDF, and laminate.
What's the difference between custom and stock cabinets?
Custom cabinets are made to order with many customizable options, while stock cabinets are pre-manufactured in standard sizes.
Can I mix cabinet colors in my kitchen design?
Yes, mixing cabinet colors can add depth and interest. Consider using one color for upper cabinets and another for lower cabinets.
What are some effective ways to clean and maintain my furniture and rugs?
Use sticky lint rollers for picking up small debris, wet wipes for mark removal, and thin stockings over vacuum nozzles to clean hard-to-reach areas like LEGO pieces.