Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
How do I choose the right fabric for upholstery projects?
Consider the durability, ease of cleaning, and the room's usage. Fabrics like microfiber, leather, and canvas are popular for their durability and ease of maintenance.
Can I mix fabric patterns in one room?
Yes, you can mix patterns by keeping a consistent color palette and balancing large and small prints to create depth and interest.
How do I care for delicate fabrics like silk or velvet?
Follow the care label instructions. Generally, delicate fabrics may require dry cleaning or gentle hand washing to maintain their appearance and feel.
How do textures impact room design?
Textures add depth and interest. They can influence how colors appear and change the look and feel of a space throughout the day, especially in response to lighting.
How can I use different textures in my home?
Textures add dimension and interest. Mixing various textures, like a soft rug with a smooth, metallic surface, can enhance the room's aesthetic appeal.
How do I choose the right color scheme for my home?
Start with colors you're naturally drawn to. Use the 60/30/10 rule as a guideline to balance the main, secondary, and accent colors.