Frequently Asked Questions
What is the return policy for Joann on furniture and home decor?
Items returned by mail are refunded the cost of the returned merchandise minus a $7.95 return shipping & handling fee. Items must be returned in original condition, and in-store purchases must be returned in-store, not by mail.
Are there any items that cannot be returned?
Customized or personalized items are typically not returnable. Final sale items also cannot be returned.
Who covers the return shipping costs?
Customers are responsible for the return shipping costs unless Joann has made a shipping error or the item is defective.
How can items be returned?
Items can be returned by mail with a handling fee or in-person at a Joann store. Contact customer service for specific instructions based on the item type and reason for the return.
What are essential pieces of serveware for entertaining?
Basic serveware includes platters, serving bowls, a pitcher, and utensil sets. Additional pieces might include a cake stand, salad bowl, and gravy boat.
How can I choose serveware that matches my dining set?
Look for serveware in complementary colors or materials. Matching isn't necessary; coordinating styles can add interest to your table setting.
Can serveware be used for decoration?
Absolutely, decorative serveware can double as table centerpieces or kitchen decor when not in use. Choose pieces with unique designs or finishes.