Frequently Asked Questions
What is the return policy for Joann on furniture and home decor?
Items returned by mail are refunded the cost of the returned merchandise minus a $7.95 return shipping & handling fee. Items must be returned in original condition, and in-store purchases must be returned in-store, not by mail.
Are there any items that cannot be returned?
Customized or personalized items are typically not returnable. Final sale items also cannot be returned.
Who covers the return shipping costs?
Customers are responsible for the return shipping costs unless Joann has made a shipping error or the item is defective.
How can items be returned?
Items can be returned by mail with a handling fee or in-person at a Joann store. Contact customer service for specific instructions based on the item type and reason for the return.
What advantages do furniture sets offer?
Furniture sets ensure a cohesive look with pieces that are designed to match. They can also offer better value compared to purchasing items separately.
Are bedding sets a practical choice?
Yes, bedding sets provide convenience and a unified look, often including a comforter, shams, and sometimes sheets and bed skirts.
How do I mix and match dining set pieces for a custom look?
Choose a common element, like color or material, to unify the pieces. Mixing styles can add personality to your dining space.