Frequently Asked Questions
What is the return policy for Joann on furniture and home decor?
Items returned by mail are refunded the cost of the returned merchandise minus a $7.95 return shipping & handling fee. Items must be returned in original condition, and in-store purchases must be returned in-store, not by mail.
Are there any items that cannot be returned?
Customized or personalized items are typically not returnable. Final sale items also cannot be returned.
Who covers the return shipping costs?
Customers are responsible for the return shipping costs unless Joann has made a shipping error or the item is defective.
How can items be returned?
Items can be returned by mail with a handling fee or in-person at a Joann store. Contact customer service for specific instructions based on the item type and reason for the return.
What's the best tile for high-moisture areas like bathrooms?
Porcelain or ceramic tiles are ideal for bathrooms due to their low water absorption rate and durability.
How do I choose tile color and design for my kitchen backsplash?
Consider the overall style of your kitchen, the color of your cabinets and countertops, and select a tile that complements or contrasts nicely.
Can I use large tiles in a small room?
Yes, using large tiles in a small room can create a sense of space and reduce the number of grout lines, making the room appear larger.
How do floor patterns influence a room's appearance?
Floor patterns, like stripes, can alter the perceived dimensions of a room, making it appear longer, wider, or more spacious.