Jacksonville Furniture Mart

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Frequently Asked Questions

All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Furniture must be in 'like-new' condition.

What is the return policy for Jacksonville Furniture Mart?

All returns or exchanges must be done within the first seven days of receipt of goods and are subject to company or manager approval. Furniture must be in 'like-new' condition.

Are there any items that cannot be returned?

This policy does not apply to Special-Order merchandise, 'AS-IS' merchandise, Clearance merchandise, floor models, bedding, and mattresses.

Who covers the return shipping costs?

Customer is responsible for all transportation of goods, including costs associated with the return or exchange of items.

How can items be returned?

Items must be returned in-person or via a pre-arranged shipping method approved by Jacksonville Furniture Mart, depending on the nature of the item and the original purchase location.