Urban Outfitters Return Policy: What You Need to Know
Urban Outfitters embraces a return policy as flexible as its style. From in-store swaps to mail-back options, the brand ensures that changing your mind doesn't mean emptying your wallet, proving that even trendy purchases can come with peace of mind.
Photo by Anastasiia Gudantova
Whether you've changed your mind or encountered an issue with your purchase, understanding Urban Outfitters' return policy is essential. Luckily, the brand has a fairly flexible policy that accommodates both online and in-store shoppers. Below, we break down everything you need to know to navigate returns smoothly.
1. Return Eligibility
Urban Outfitters accepts returns on most items within 30 days of purchase. However, the product must be in its original condition, meaning unworn, unwashed, and with all original packaging and tags intact.
Exceptions:
- Furniture and oversized items: These must be returned within 30 days, but they cannot be returned to stores. You’ll need to contact Urban Outfitters' customer service to arrange a return, and restocking fees may apply.
- Final sale items: These are not eligible for returns or exchanges. Be sure to check the product description carefully before purchasing.
2. Online Returns
For online orders, Urban Outfitters offers two return options: by mail or in-store.
By Mail:
To return an item by mail, log in to your Urban Outfitters account, navigate to the Order History section, and initiate a return. You'll be provided with a prepaid return label, but the cost of return shipping will be deducted from your refund. If you prefer, you can choose to pay for your own shipping.
In-Store Returns:
You can return online purchases to any Urban Outfitters store. Bring the packing slip or order confirmation email along with the item to expedite the process. Keep in mind that oversized items and furniture purchased online cannot be returned in-store.
3. In-Store Purchases
In-store returns follow similar guidelines. You’ll need to bring your receipt and the items in their original condition to any Urban Outfitters location. Returns without a receipt will receive store credit equivalent to the lowest selling price of the item.
4. Refunds
Refunds for eligible returns are typically issued to the original form of payment. If you used Afterpay, Urban Outfitters will still issue the refund to the payment method on file with Afterpay.
5. Exchanges
Urban Outfitters offers exchanges in-store, but you’ll need to return the item first and then make a new purchase for the replacement. Online exchanges are not available.
6. International Returns
International customers can return their items within 30 days, but the process differs slightly. Urban Outfitters does not offer free return shipping for international orders, and customers must pay for shipping costs.
Helpful Tip for Shoppers:
Make sure to check the final sale section carefully before purchasing. Items marked as final sale cannot be returned, so be certain before making your choice.
Always check the latest on Urban Outfitters.
Quick facts
How long is the return period for Urban Outfitters?
Urban Outfitters offers a 30-day return period for most items. This means customers have 30 days from the date of purchase to return or exchange their items. For online purchases, the 30-day window typically starts from the date of delivery. However, it's important to note that certain items, such as final sale products or opened beauty products, may not be eligible for return. Always check the current return policy on Urban Outfitters' website for the most up-to-date information.
How do I return items to Urban Outfitters?
To return items to Urban Outfitters, you have two main options: in-store or by mail. For in-store returns, bring the item with the original receipt to any Urban Outfitters location. For mail returns, use the prepaid return label provided with your order or generate one online. Pack the items securely, include the original packing slip, and drop off the package at an authorized shipping location. Ensure items are unworn, unwashed, and in original condition with tags attached. Refunds are typically processed within 5-10 business days after the return is received.
Can I return Urban without a tag?
Urban Outfitters generally requires items to be returned with their original tags attached. However, if you've lost the tag, you may still be able to return the item, especially if you have the original receipt or order confirmation. The return might be subject to additional scrutiny, and you may receive store credit instead of a full refund. It's best to contact Urban Outfitters customer service or visit a store to discuss your specific situation, as policies can vary and exceptions may be made on a case-by-case basis.
What does back order mean Urban Outfitters?
When an item is on "back order" at Urban Outfitters, it means the product is temporarily out of stock but is expected to be available again in the future. Customers can still place an order for these items, but there will be a delay in shipping. Urban Outfitters typically provides an estimated restock date for backordered items. When the item becomes available, it will be shipped to the customer. If you order multiple items and one is on back order, Urban Outfitters may ship available items first and send backordered items separately when they're in stock.
Dane Hurtubise
Co-founder & CEO of Spoken
Dane Hurtubise is the Co-founder & CEO of Spoken. He has led two venture-backed companies and is a two-time Y Combinator alum. Prior to Spoken, Dane sold his previous company, Parklet, to Greenhouse Software where he served as VP of Platform and Partnerships. An avid runner, cyclist, and Pilates enthusiast, Dane holds a BS in Electrical and Computer Engineering from the University of Texas at Austin.
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