Joss & Main Appliances
Joss & Main Appliances
Joss & Main's Energy-Efficient Appliances for Sustainable Living
FAQs
What is Joss & Main's return policy?
Most items can be returned within 30 days. Mattresses have a 100-day deadline, wedding items within 90 days after the event, and holiday sale items (Nov 1–Dec 31) until Jan 31. Non-returnable items include clearance, gift cards, personalized products, item bundles bought at a discount, open-box items, assembled articles, and items labeled as Non-Returnable.
How can I initiate a return request through Joss & Main?
Returns must be initiated online through the Joss & Main website. Log into your account, select the item you want to return under My Orders, and follow the instructions to print a shipping label and drop off the package at a FedEx location. You'll be responsible for shipping and delivery fees unless returning a damaged product.
How long until Joss & Main refunds my item?
The refund process may take up to five business days after Joss & Main receives your return. Refunds are issued to the original payment method, except for PayPal purchases where the refund timing to your account cannot be guaranteed.
What should be considered when purchasing energy-efficient appliances?
Look for the Energy Star label, compare energy use among models, and consider long-term savings over initial price.
How do I ensure my new appliance fits in the designated space?
Measure the height, width, and depth of the space, and allow for ventilation or door swing space as needed.
Can smart appliances be integrated with all home automation systems?
Most smart appliances are compatible with popular home automation systems, but check compatibility with your specific system.
How much space is needed around laundry machines?
Allow a working area of 59 by 59 inches (150 by 150 cm) in front of laundry machines and ensure a distance of at least 20 inches (50 cm) from the floor for loading and unloading.
What considerations should be made for front-loading laundry machines?
Consider door swing and neighboring cupboards, ensuring additional space for passage when the machines' doors are open.