Joss & Main Flatware
Joss & Main Flatware
Joss & Main's Gold Flatware for a Glamorous Dining Experience
FAQs
What is Joss & Main's return policy?
Most items can be returned within 30 days. Mattresses have a 100-day deadline, wedding items within 90 days after the event, and holiday sale items (Nov 1–Dec 31) until Jan 31. Non-returnable items include clearance, gift cards, personalized products, item bundles bought at a discount, open-box items, assembled articles, and items labeled as Non-Returnable.
How can I initiate a return request through Joss & Main?
Returns must be initiated online through the Joss & Main website. Log into your account, select the item you want to return under My Orders, and follow the instructions to print a shipping label and drop off the package at a FedEx location. You'll be responsible for shipping and delivery fees unless returning a damaged product.
How long until Joss & Main refunds my item?
The refund process may take up to five business days after Joss & Main receives your return. Refunds are issued to the original payment method, except for PayPal purchases where the refund timing to your account cannot be guaranteed.
How many pieces of flatware do I need for a basic set?
A basic flatware set for one person typically includes a dinner fork, salad fork, dinner knife, soup spoon, and teaspoon. Consider the size of your household and guests you may have.
What's the difference between 18/10 and 18/0 stainless steel flatware?
18/10 contains 18% chromium and 10% nickel, offering better rust resistance and shine. 18/0 has 18% chromium with no nickel, making it more prone to corrosion.
How do I care for and maintain my flatware to keep it looking new?
Avoid leaving flatware in water for long periods. Hand wash or use a dishwasher and polish with a soft cloth to prevent water spots and corrosion.