Sundial Home Kitchen Tools
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
What essential kitchen tools should every home cook have?
Key tools include a chef's knife, cutting board, mixing bowls, spatulas, measuring cups and spoons, and a good set of pans.
How do I care for wooden kitchen tools to ensure they last?
Hand wash with mild soap and avoid soaking. Dry thoroughly and periodically treat with mineral oil to preserve the wood.
Can silicone kitchen tools be used with all types of cookware?
Yes, silicone tools are safe for use with non-stick, stainless steel, and cast iron cookware. They resist heat and prevent scratching.