Sundial Home Office Chairs
Frequently Asked Questions
What is the return policy for damaged or defective items?
Most damaged or defective items can be returned for an exact replacement if a claim is made within 48 hours of delivery. Items must be in their original condition and packaging to be accepted for returns.
What are the requirements for a successful return?
Items must be in new and unused condition, returned with all original packaging and accessories, and shipped back fully insured using a trackable shipping method. Returns must also include a return authorization number provided by Sundial Home.
Are there any fees associated with returns?
Yes, a return shipping fee of $1.75 per pound and a 15% restocking fee will be deducted from your refund under certain conditions, such as unauthorized delivery refusals or items that do not fit through the door.
Which items are not eligible for returns?
Items marked "Final Sale" or "Special Order" are not eligible for returns. Additionally, items that have been assembled are also ineligible unless a written exception is provided by Sundial Home.
What's important to look for in an ergonomic office chair?
Adjustability in height, lumbar support, armrests, and seat depth are key features to look for to ensure comfort and support.
How often should I replace my office chair?
Quality office chairs can last 7-10 years. Replace when wear affects comfort or if the chair no longer supports proper posture.
Can the material of an office chair impact comfort?
Yes, breathable materials like mesh offer comfort for long hours, while leather can provide durability and a classic look.
What are some effective ways to clean and maintain my furniture and rugs?
Use sticky lint rollers for picking up small debris, wet wipes for mark removal, and thin stockings over vacuum nozzles to clean hard-to-reach areas like LEGO pieces.
What ergonomic principles should I follow when setting up my home?
Furniture should match the user's body type, with work surfaces at a comfortable height (usually 36 inches for kitchen counters) and seating that supports a relaxed posture.
What are the ergonomic considerations for a home office desk and chair?
The desk height should be approximately 30 inches (76 cm), with enough space under the desk for your legs — at least 24 inches (61 cm) for a desk chair with legs. For a chair with castors, a clearance space of 28 inches (71 cm) from the desk's edge is recommended.