Buyer beware: I received two of these and both had the incorrect smart module. The ones shipped do NOT support standard ZigBee for use in home automation systems. They ship with a module specific to Creston systems and do not work with any others. This is contrary to the description.

Average lock terrible support

I've owned this $250 lock for two years. I've constantly had inconsistent connectivity issues that I just lived with. But today the touch pad was completely non-responsive, thankfully the app and key still worked while I tried to contact support. After some basic troubleshooting support asked me to factory reset the lock and provided steps. However at the end of the factory reset you need to program a master code- using the touchpad- that doesn't work. So now even the app is useless. At this point support punted and says my lock is out of warranty and they can't help me. Can't rely on this company or it's products.

Horrible lock and customer service

Don't expect to be able to get into your house with this lock. I was gifted this lock for Christmas in 2021 and by the time of writing this in 2022, this lock has pretty much ceased functioning. It has blacked out, forgotten codes, and randomly stopped auto-locking. I have changed the batteries multiple times, tried re-calibrating, and re-installed the app - to no avail. Most recently it completely stopped working while we were on an international trip and our neighbors were not able to get in the front door to feed our cats. After trying to troubleshoot it myself for a couple weeks, I gave up and tried to call customer service. They offered some help "making it work" by walking through all the steps I had done. I was then told that they would not be able to provide a replacement product if it had been purchased over a year ago or if I could not find proof of purchase. I was gifted this by my grandparents who like to buy christmas presents early and are of an older generation that is not tech-saavy and able to find old receipts. However, I know that the customer service rep could see when it was activated from my account and could see that it was less than a year old. Even so, this is an >$200 product that they don't provide proper support now. I am so disappointed in this product and company.

Awesome Lock, heads above competition, almost “5”

Overall, the best lock on the market. I have been through most of the non-YALE manufacturers at big box DIY stores and found very poor quality of design. In particular, the non-YALE use of cheap plastic materials results in lock failure in 1-3 years as the plastics give up and fracture after not too many cycles. In addition, I live in Florida and the heat fades these plastics and cheap metal finishes quickly. I have not enjoyed replacing all my locks every 1-3 years.

Every other smart lock is a compromise. This model has every feature these locks should have. A+++

I just installed my second Yale Assure Wi-Fi lock. This second install was even easier than the first (which wasn't bad at all). It's got every feature you should demand in a smart lock: - Real keys and keyhole in case the batteries die or there's some other technology failure - Low-power BlueTooth inside the lock communicates with the WiFi bridge you lup into a wall outlet (which communicates with your household WiFi). This arrangement is beautiful as the batteries last a really long time since the Bluetooth radio requires much less power, and the WiFi work gets all the power needed from the wall receptacle. BRILLIANT SOLUTION! - Best smartphone app of any/all smart locks. So much capability in the Yale Assure App. - Comes with a "door sense" module which mounts in the door frame next to the lock and tells you on your smartphone if someone has left the door ajar (slightly open). I cannot tell you how many times I've let people into my house with a temporary code and after they left, I could see on the App that they didn't close the door all the way. You have no idea how useful and valuable that small feature is. - and, the lock looks very clean and modern but also matches pretty much any architectural design. I tried 4 other brands of locks (Shlage, Kwikset, Wyze, Trilogy) . . . . returned them all for various weaknesses. I now have 2 of these Yale Assures on my 2 houses. Could not feel better about my purchase.

Yale Assure Lock with Z-Wave- User Log Works with SmartThings

Our Schlage keypad deadbolt lock broke after 8yrs of service. I decided to replace it with the Yale Assure Z Wave smart lock to integrate it with our SmartThings (ST) hub. Installation was very easy. The only issue I ran into was the deadbolt mechanism did not operate smoothly when I first installed it. The installation diagram mentions you need to check that it moves freely at each step of the way and although I thought I followed the directions it was still sticking. It appears the deadbolt mechanism and the interior/exterior covers have very small tolerance so you need to constantly check for smooth operation while mating and fastening them through the deadbolt mechanism (it might help with an extra pair of hands). One thing I dislike is the included rectangular strike plate for the door frame. It would have been nice if Yale provided a plate with a lip. As for programming the lock, there are many reviews/comments saying this Z Wave lock does not show who unlocked the deadbolt in the ST app log. This is inaccurate. You can see who unlocked the deadbolt if you follow the directions below: 1) Follow the directions that came with the lock including the step where you set your master entry code 2) DO NOT create regular entry codes using the keypad. If you created entry codes from the lock's keypad, ST history log will only show "Code 2" or "Code 3" as the one who unlocked the deadbolt. If you created codes using the keypad, you'll have to do a factory reset and start over. 3) Open the ST app on your phone (I'm using an iPhone app) and on the upper left corner of the screen, tap the three horizontal bars (menu bar) 4) Select SmartApps 5) Add the Smart Lock Guess Access widget by tapping on it 6) Once the widget is added, you'll see the widget on the main screen. Select the widget. 7) In the upper left corner of the widget screen, select Lock Codes and then select Invite Guest 8) Complete all three fields and save them for each account you are creating. The info provided in the "Who will be using this lock?" field is what will be shown in the log. 9) You can click on 'History' in the upper right corner and you'll see that each account has been created with a date/time stamp. 10) Users can start using their entry codes immediately. However, their unlock history will not be logged. It seems it takes 4-6 hrs for the user log history to be activated in ST. After 4-6 hrs, when a user unlocks with their code, the history log will show the date/person/time of when the deadbolt unlocked. 11) You can turn on notifications in the ST app and iPhone to notify you each time the deadbolt is unlocked.

[Rewarded Review]

The YALE TOUCHSCREEN LOCK is an amazingly effective way to manage your door usage. When you go outside you just push the “YALE” button on the touchscreen to lock the door. When you return, you push the “YALE” button, enter your user code, and push the CHECKMARK button to unlock the door. On the inside, you turn the deadbolt knob counterclockwise to lock the door. It is a high-quality product, and it works perfectly.

[Rewarded Review] For those who want an electronic deadbolt, you'll find a lot to like about this one. It surprise...

For those who want an electronic deadbolt, you'll find a lot to like about this one. It surprised me, it is two big metal pieces of lock, with a latch sandwiched in between. I get the feeling of security about this, given the weight of the lock. The latch can be secured into the door with the traditional little screws, but they also include seriously long ones if you want to secure it even more, which I did. I like that little extra and have never seen that before. The more you can secure this the harder it would be to kick in the door. Bravo!

+2 more

[Rewarded Review] Yale Assure Lock - Touchscreen Keypad Deadbolt in Black Suede Love the look of this lock and putt...

Yale Assure Lock - Touchscreen Keypad Deadbolt in Black Suede

+2 more

Works fine, once you manage to set it up

The Yale Assure lock with WiFi is awesome *BUT* only when you get it to be working. I would give it "5 stars" for the final working state, but "0 stars" if possible for the setup process. Also, it seems there are some lemons out there that simply will not work. I first bought this from Amazon and got a lemon: touchscreen will not turn on or do anything at all regardless of how many hard-resets you do. Returned that one and bought a replacement from Best Buy, which I got to work after a few hours of struggles. The Good: - Built like a tank, no flimsy look or feeling. Most features work as advertised once setup correctly. The Bad: - After the first battery install, it is supposed to ask for new master code. Nope. Had to factory reset via button on the back to make this happen. On a brand new, just peeled off the plastic lock, this should not happen. - Ships with zero instructions on how to setup the WiFi hub, Yale access module, doorsense or just about anything. Anything you need, you have to google to find an answer. The only document that it ships with is about how to install the physical hardware and set up the access codes stored on the lock. So basically, the same doc as the half-priced item which looks the same and ships without the smart hub (Yale access kit). In fact, the box contained a prominently placed advertisement inside about "turn your lock into a smart-lock" which makes me think that Yale does not produce separate docs for this high price packaging/contents. Rather just slips in the Yale access kit into the regular item's box. - Significant mismatch between what the Yale access app and the lock expects. For example, the physical locks accept 4-8 digit access codes, but the app only accepts 4-6 digit ones. If you try to access an 8 digit code set on the lock from app, you will get stuck in an errors limbo. Also, the serial number (11 digits) inside the lock is not accepted by the app as valid, which expects a 10-digit serial number. Worse, the 10-digit serial number that I eventually managed to unearth by bluetooth pairing the lock with the phone does not appear anywhere inside the lock, box, docs. - Significant mismatch between what the online docs says we should expect in the app and what the app actually shows. For example, under "add device", there is no option to "add connect" for the WiFi hub. You have to start adding the lock again, which will sort of get skipped, and then you may try adding the connect. - Proximity unlock works when I drive into the garage, but not when I walk up to the front door. Which defeats the purpose for me, since this lock is on my front door. In both cases, kept WiFi and Bluetooth on. Tips: - First setup the physical lock and codes on the lock. When that is working, slip in the Yale access kit, install door sense and setup WiFi hub. Turn on bluetooth and WiFi on your phone before starting the setup after installing the Yale app. Look up as many online docs as you can around trying these setups such as, what the various color and frequency blinking lights on the WiFi hub mean ... - Expect 4-5 attempts to get the WiFi/connect hub setup correctly. Press the button on the connect hub for a few secs to turn it off and start again every time.

Requires tight installation specifications

These locks are a dream come true for somebody like me who forgets their keys. I installed the lock and took extra time to make sure that the bolt closed easily. This is essential for this lock to perform correctly or the bolt will jam while closing and the lock will enter an endless cycle of opening and closing in an attempt to seat the deadbolt. To make matters worse, the entire time that the lock is trying to lock itself, it is emitting a chime noise that is intended to alert you to take action. The problem is that the chime is easily heard from outside of the door -- drawing attention to the potentially unlocked and unattended door. Of course, the lock keeps cycling the deadbolt until it seats or the battery runs down. One might think that a "smart" device connected to a network might find some other way to notify you that there was a problem instead of simply running down the battery in a fruitless attempt to lock the door. My lock came with a Wi-Fi module but my other Yale locks use Z-Wave so I replaced the Wi-Fi module with a Z-Wave module for better compatibility with the rest of my system. It is important to get the Z-Wave module made specifically for this series of Yale locks if you attempt the same thing. The lock has a lot of built-in features but the feature I like best is when it's used in combination with a door sensor. I have a small routine running that locks the door automatically if the door sensor is closed (meaning that the door is closed) after a few minutes. This means that all of my doors lock themselves behind me if I forget to do it myself. The lock's batteries las for months unless the lock wears them out prematurely. The connection to the Z-Wave hub is good and I've never had issues.

Great smart lock, but going through batteries fast

I am happy, but not ecstatic, about the Yale Assure Lock. Great looking, plenty of features, smart integration, but in my case going through the batteries faster than expected. So far I've changed the batteries three times. I will admit that the last group of batteries were rechargeable ones and they were last recharged several weeks ago, so they might have not been at 100% at the time of installation. On the other hand, after installing them they lasted for only 2 days. Maybe it was a fluke. Here's what I think about this lock: Pros: -- Good looking, slick design and the touchscreen makes it look clean and uncluttered. -- Easy installation except for the August bluetooth module (this goes to Cons). -- Of course, smartphone app that allows you to control it remotely, including notifications when locking/unlocking. -- Audio notifications in case of a lock failure, battery low etc. -- Smart home integration with all major players: Apple, Google, Amazon. I control it via Apple's HomeKit, with voice commands through the Home app. -- Via the smartphone app, you can see the lock status, recent activity, you can add guest accounts to control the lock, set up smart alerts, auto-lock on a timer and a couple other functions. -- Auto Unlock function when you return home. -- A small magnetic sensor is provided to detect when the door is ajar. This requires drilling into the door frame though, but it's pretty cool. -- The lock connects to your phone both via Bluetooth and WiFi. Cons: -- My experience is that the lock goes through batteries faster than expected. In my case, the deadbolt finds some resistance due to not perfect alignment with the deadbolt hole, I don't know if that's enough to drain the battery this fast though, and most of the times I pull the handle a bit to facilitate the deadbolt slide into the hole. I'll keep monitoring, but so far I have mixed feeling about the battery performance. -- The August module looks several tries and resets to activate. For some reason the smartphone app wouldn't recognize the module. Technical support responded promptly (via chat) and they suggested I reset a couple of times, which was a pain since you have to go through all the steps of setting up the lock, but eventually it worked. -- In order to get WiFi connection, which is necessary if you want to call this lock "smart", you need to plug in a wireless hub nearby the lock. Overall I like this lock and I have no plans on replacing it yet. The only negative issue I have is the battery drain. If that continues, I will consider another product. The other two issues are very minor for me. Minus 1 star. Recommended. 4/5 stars.

Nice Smart Lock

It has taken me a long time to write the review because it was too hot out to leave the door open for awhile if I wasn't able to install the lock easily. I am glad I waited because when it was finally decent weather-wise, my brother and I ran into an issue with how the previous owners decided to install the previous lock. They hadn't drilled the hole correctly which would not allow me to install the new lock. I had to wait till my handyman could come out to redrill the hole so it was large enough. Then after he got that done, we realized that they didn't drill the strike plate correctly which would make the lock not sit correctly and straight. We decided that he would need to drill a new hole above and he installed it to make sure he had drilled it correctly, but it looked pretty easy to install and he only looked at the instructions once. If you didn't want to read instructions, you can download the Bilt app which was also really nice to use. If I was installing it myself, I would have used that as I prefer the 3D visual video. What was nice about it as that it goes step by step and you can either go forward or backward without trying to rewind a video. After he installed it, it was pretty easy to set up the codes and I had no issues with unlocking and locking the door. I then downloaded the August app to use the smart integration. That was really easy to set up also. It had a step by step picture/video instruction. I was pretty impressed with how easy it was and to set up personal codes to send to other people. I liked the August app enough that I didn't integrate it with the Alexa app. I already get frustrated with the Alexa app and the August app seemed to work for what I needed and am just going to stick with that one. I like that the August app updates me when someone enters and that I can set and assign personal codes and text it to them. It also has a log history and lets me know with a quick button if my door is locked or unlocked. The only reason I would add it to the Alexa app is to ask if my door is locked but some of my smart devices do not match what the Alexa app says (i.e. bedroom light is off, but it is on). I just don't want to bother going through the time to set up the Alexa app when I am still having issues with my smart devices. I was even having issues with the Amazon Echo not shutting music off when I ask it to. It got to the point that I had to unplug it, so I don't want to add any more devices to it.

You will need to contact Yale support to complete the install.

First, this product is confused by an overwhelming amount of branding on the part of Yale Inc. It's difficult to know which Yale app goes with which piece of Yale hardware. (Use "Yale Access" for "Yale Assure" locks). Second it is not clear if you have to use the August app or the Yale app to do the actual installation (if you purchased the model with the August Bridge, use the August app for the installation). Third, you must install the Yale lock and configure it BEFORE you install and configure the August Bridge. This was counter-intuitive to me. Without the bridge, I assumed the lock would not be able to connect to anything. Lastly, had I known all of this in advance, I still would NOT have been able to install and configure the lock without the on-the-phone assistance from tech support at Yale. Even with the lock discovered and configured, it still would not move the bolt. I had to back off the through bolts (which were not overly tight to begin with) so the lock would not bind internally. I was on the phone for about 45 minutes just to install and configure the apps. All of this adds up to a very, very frustrating installation process and leaves me with a lukewarm confidence at best in the projected reliability of the lock. For this reason, I decided to install it on a secondary door rather than the main door. I'll give it a few months there, and if it continues to perform, I'll move it to the front door. For all of the above reasons, I would hesitate recommending this to the average homeowner for self-install.

Smart Lock Great - Many Options

This smart lock is a well built, ready for primetime device. I would like to start this review by going into the individual aspects of the lock, but overall, if this lock meets the aesthetic of your home, and you are comfortable with the glass touch screen, this is a great lock for you. Build: Solid - metal housing, excelling hardware and mechanical parts with a glass touchscreen that is used to input the codes and program the device, if you prefer not to use an app. Compatibility - This lock gets the highest marks for this - unlike other locks with a built in permanent radio to connect to a particular system, this lock has a removable module that can be swapped to at least 3-4 different smart home systems. Interaction: The glass screen has a slick touch that I do not prefer because I occasionally am not sure if it inputted the number correctly. I dont love it. Features: I love being able to set up burner codes for guests, have a dedicated code for kids (in case they sell someone) and the automated lock that i set for midnight just in case we forget to lock the door. Great locks! Buy this.

Challenging installation and connectivity issues.

I had a very difficult time getting this lock set up. As a disclaimer, I live in a trailer (manufactured home), so I don’t know if there’s a difference with my measurements or if this is something other people are experiencing. I had to have a professional contractor come and install everything. After several hours and creating new holes in the door and frame, we were able to get it figured out, but the performance isn’t as smooth as I’d hoped (sometimes jamming, other times the functionality not working). The app itself is actually pretty straight forward and very user friendly and integration with Alexa was a breeze. This particular model has both WiFi and Bluetooth which is great in the event your internet gets disrupted. Obviously you can still use the manual aspect, but for the purposes of a smart lock it serves its purpose. The auto-lock for when you approach/leave isn’t as responsive as I’d hoped, but truthfully I feel safer consciously doing it myself. Otherwise I find myself questioning whether or not it worked. The convenience of being able to share the entry code with friends and family is really helpful (or even if you lose your keys and get “locked out”). The app features real time notifications, so you’ll always know when someone is using it or if entry has been accessed when it’s not supposed to be. I have had to reset the lock a few times which isn’t ideal. I don’t know if it’s something I’m doing wrong, if it’s app/internet related, or perhaps a glitch with the hardware itself? In any regard, it’s a cool upgrade toward achieving a smart-home.

Excellent lock with many access options

I’ve had an August door lock on my front door for a couple of years now. I really like the convenience of keyless entry to my home. But… It’s just an attachment to the existing deadbolt. I still wanted a way to give guest access without the guest having a phone. Enter the Yale Assure lock ($229 at the time of review). The lock comes in a plain cardboard box with black print. Think of it like “frustration-free packaging.” The contents are well-packed though and it has everything you need to install it in your door (except hand tools like a screwdriver or drill). The lock itself is quite easy to install in place of an existing deadbolt. It just popped mine out, then followed the instructions included, and 20 minutes later had a functioning lock awaiting setup online. It is worth noting that an electric screwdriver will make this install even easier (but be careful if you choose to use a power drill with a screwdriver bit, you don’t want to strip the screws). Once the deadbolt is installed you can program it using the touchscreen on the outside. There are programming instructions and the lock gives you audio queues for how to proceed. All told, the programming process took about 5 minutes. Now, one of the main reasons that I chose this lock was because it uses an August brand module for remote access. As mentioned before I already had an August account for my first lock. But familiarity with the platform and existing account aside, the integration was still super easy. I imagine starting from scratch (including new account creation) probably takes around 15 minutes. Now, my preference for smart home services is Apple’s Homekit. The August platform works quite well with Homekit (I was using my old August lock with it) and adding my new lock was as simple as scanning the QR sticker that came with it from the Home Kit app on my phone. Alexa-integration also works well, but I must caution against it. We have an Amazon Echo in our living room for music (near the entryway where the door/lock is located). In testing Alexa integration, I did something out of curiosity. I closed and locked the front door, then shouted, “Alexa unlock the front door” from outside, and she did it. So if anyone knew that I had an echo, they could do the same. Needless to say, I removed the lock from Alexa. I’d also like to point out that this lock does come with the August WiFi bridge to allow remote access (normally you connect to your lock over bluetooth when you’re near it). It’s a nice touch because it’s normally a $70 add-on. After everything is said and done, I’m very happy with this lock. Programming new codes on the front of the door is a snap. And now, even if I don’t have my phone on me, I can still get back into my locked house using the touchpad on the outside. ------------ *The Good*: Attractive black lock with a touchscreen that only lights up when you touch it. Easy install in under an hour start to finish (including programming). August brand remote access. *The Bad*: The only real negative is that if you rent, this probably isn’t a good choice. *The Bottom Line:* This lock is awesome. Its ease of use/install, great feature set, and August integration give it a solid 5 stars and make it an easy recommendation. I would definitely order this again.

Title for Review: Pricey but an Excellent Lock

This is a review of Yale Assure Lock What You Get (Figures 1, 2) I usually begin my reviews with a detailed list of the items included in the box; however, there is a lot of stuff. Let me just say that you have everything you need to install this lock… including the batteries. You will, of course, need a few tools. Installation takes two forms: 1. Replacing an existing deadbolt 2. Adding it to a new door If you are installing this into a new door you will need to cut holes in the door to hold the deadbolt. If you are replacing an older deadbolt, there is a good chance the only thing you will need is a screwdriver. In my case I replaced an old deadbolt, and I had it up and running in about 20 minutes. As you can see in Figure-3, I added it to the door of my workshop. It is away from the main house, and I cannot count the times I have walked down to it, only to realize I forgot to bring the key with me… No more. Operation (Figure-3) Once the lock is installed, the last thing that you do in insert the batteries. Once they are inserted, the lock will talk to you, and guide you through adding a master password. That you do by using the touchpad. Once the password in entered, you can now lock and unlock the deadbolt by using the code; however, there is more to this lock than a simple passcode. You can lock/unlock the lock: • With the passcode • With a physical key • With the free August app • With voice commands using items like Amazon Alexa, etc. As a matter of fact, if you are carrying you phone, you can instruct the deadbolt to automatically unlock when you approach the door. How is that for convivence. You can set up different passwords for different family members and know exactly who opened the door and when. Plus, when the door is unlocked, all you have to do is tap the touchpad to lock it. The one thing understand is that if the sun is shining on the touchpad, it is very difficult to see numbers; however, that would be true of any backlit touchpad. Bottom Line A pricey item, but in my opinion worth it. It is sturdy and will keep you as secure as any manual deadbolt. And no more keys.

Ok but not great.

I’ve used a variety of digital locks and this one is ok. The primary thing that bothers me is that you have to enter the code and hit the check button at the end which just seems like an unnecessary step. Many other comprable products simply unlock after the correct code is entered which would be preferable, but fine let’s put that aside. Next the deadbolt itself doesn’t ever fully retract into the lock. This hasn’t been a problem because our door is recessed enough that you can still open the door but I could see how this could be problematic and also just seems like poor engineering. There also are additional pieces to install that came as a surprise including a little sensor that needs to be attached to the wall directly next to the door and a plugged in device that means you have to have an outlet within a few feet of the lock. Our door has trim around it, which I would think is fairly common so doesn’t allow the sensor to be installed as recommended, which is odd and it would stick out in a weird way even if it was installed as recommended, again bad engineering. For the outlet, we actually did have one inside near the door, but again all these extra pieces could be a real annoyance and seem rather cumbersome compared to other models. Lastly I could never actually get this to work with Apple Home. The setup code always throws an error and I finally gave up troubleshooting because the app you need to download for the lock itself is frustrating at best to use. Does this have a digital keypad and can it be managed from a phone? Yes. Is it the best solution for the job? Definitely not.

This is by far the best smart lock I've installed and/or operated. I've installed and operated bo...

This is by far the best smart lock I've installed and/or operated. I've installed and operated both Kwikset and Schlage locks, and this one out performed them all. It paired instantly, worked wonderfully, and the battery life is incredible. I have these linked to a Vera home controller and it's aces. The only instance where it might get funky, which really isn't even Yale's fault, is if the door isn't perfectly aligned or you have to press the door by hand to compensate for any trim seal around the frame. That issue aside, it is quiet, super easy to use and program, and looks awesome. The bolt is actually tapered, so it can help make up for a little misalignment, but try to have a smooth action if you can. You'll thank yourself. I have 4 of these for my house and they were worth every penny to automate those locks. TIPS: 1 - Always make sure you have an easy to access door into your house if you're going to go fully keyless. If these locks ever fail, the only way to unlock them would be to do so from the inside. If you have multiple ones of these that are easy to access, the likelyhood of all of them failing at the same time is PRETTY slim, but make sure you have a fallback plan in case that actually was to happen. 2 - Make sure you "hand" these locks AFTER you install them. That's when the lock determines if your door is right handed, or left (the direction in which the bolt actually locks). It's a slight pain in the butt to rehand these locks, as I found out the hard way. The instructions are actually clearly lacking this information, so just follow them step-by-step and you'll be fine.