Great product, disappointing customer service.

The chairs are great, I bought 60 in 2022, and everything was great. We decided to place an additional order in April of this year, and that’s when the issues started.After a month of not receiving the chairs, I sent an email in May and was told the order had been moved to fulfillment and provided tracking; all we received were the metal racks that go under the chairs. I emailed them back, and they just stopped replying.We are now in June. I called customer service and was promised an email with updates before the end of the day, but I didn’t get it. I called the following day and was promised the same thing. I was told they didn’t have all the chairs but could send what they had, and I was to get an email with more info “in a couple of hours.” 48 hours later, I am still waiting, I decided to call again, and we’ll see if I can finally get the chairs.The product is excellent, but I am incredibly disappointed with their customer service. I won’t be doing business with them in the future; I just hope I can get the chairs ordered 2 months ago. Less

Good Product; Questionable Customeer Service

There is a big difference between writing a review for a product and writing a review for service. First, the product: The chairs seem very well made and of a good quality. But, when attaching the back to the frame, there are no pre-drilled holes in the seat back. It is necessary to line up the seat back with the holes on the chair frame, then drill through the fabric and wood to attach the seat back to the frame. This is not a difficult project, but pre-drilled holes would help, especially if you do not have a drill with a screw driver tip. Second, the service: Based on me experience, communication with this company is not very good. I ordered and received an order confirmation stating I would receive an email when the chairs had shipped. About 20 days later, I had heard nothing. I emailed the company, but received no reply. I called customer service. The person with whom I spoke was very nice and seemed surprised that I had not received the chairs. Looking up our order, he explained the chairs were on back order and would not be available fro almost 20 more days. He said he would check with another warehouse to see if they were in stock and that I would receive a call or email updating me. I received no call or email with an update. About a week later, I received an email stating when the chairs would be delivered. Ten minutes later, my wife called and said the chairs had been delivered. That is extremely poor communication. Furthermore, the chairs were in great shape when delivered EXCEPT that the chair backs were dirty, as if they had laid exposed in a warehouse for who knows how long. The price and quality of these chairs is very good. But customer service and communication needs a LOT of improvement. In spite of all this, I would very likely buy from this company again. Less

Chair was not completely assembled

Would not have ordered chair if it said had to be assembled. Now I have to find or hire someone to screw all of the 8 screws needed to attach back to metal frame. I don’t have a drill gun at my age. So chair is sitting waiting to be assembled so I can use it. Looks like another waste of money.Also the back lean is very uncomfortable and you need a pillow for your back to sit upright. Otherwise you are leaning too far back.

Excellent Dining Chair

An excellent lightweight, durable chair we are using for our dining room and extra seating in the living room. The chair came fully assembled, except for the backs. Unfortunately, there were no guide holes drilled in the back of the chair backs to match the holes drilled in the frame. They did match up nicely once assembled.

Useful in some settings but not very solid

Not what we were looking for. They could be useful in some church settings but they did not seem to be sturdy enough for our church auditorium. Ours came disassembled which was a real challenge to put together. The church back did not seem to be solid and it wobbled on a hard floor. Maybe we just received a poor sample but it was not what we were looking for.

Horrible brackets

Chairs themselves are nice. But the way they connect is horrible. The quality of the brackets are cheap, bend very easily and they won’t stay attached. They also are very hard to connect to one another. I do not recommend these until they find a better bracket system.

Solid chair. Good value.

Chairs are solid. Bigger seat. Not too soft. But it is comfortable for kitchen/dining area. You will need some tools, such as a hand drill or power screw driver to attach the back. They probably could have made something easier for that step. But it isn't too difficult to do yourself. It is a good chair. Feels durable. I am a bigger guy. And I would feel safe standing on the seat, to change a light bulb, when I need to. And it is wide enough and comfortable enough for my heavy butt. It is a nice chair for a bigger person.

Weight is misrepresented

The static weight max for this chair is 800 lbs. However, after receiving the chair, the bottom states that the dynamic weight is only 250 lbs. So, if you sit down gently and never move while using it, you will be fine. Disappointed that this info wasn't available before purchasing.

Be Aware very high shipping return cost

Be Aware if you need to return chairs. You will be stuck with a very high return shipping cost, even when is not your fault. My return shipping return has an estimate cost of atmost $500.00. Almost the cost for only 4 chairs.

Hard to put together

I bought these chairs because I have large people in my family and I needed a sturdy seat. Once these are built, they feel sturdy. When bigger people sit on them, I feel confident they will not buckle underneath. My only issue is putting the chairs together; there are not any drill holes. The person who built them for me said they were hard to build because they did not have a drill, they only had a screwdriver. Also, I bought 4. They all arrived in one box. Due to the weight, the box tore open and we lost one foot on one chair, so it had to be returned.