Lumpy and Too Soft

I have absolutely no idea how these pillows have such a high rating. They arrived in compression packaging and while I commend the effort to reduce packing space & materials, pillows are not items which be compressed and maintain functionality. When I fluffed them out they stayed lumpy, even over 24 hours later. They’re described as medium firmness but they’re extremely soft and unsupportive. My head sunk straight through to my mattress. They’re so soft/mushy they didn’t even keep their shape when I put them into a pillowcase. Just awful. Even on sale, not worth the price.