Item was fine, customer service was not

Curtain rods are fine, just what I needed. Easy to install. My only problem was with delivery and return. I received the smaller rod, but got a package of blue velvet drapes instead of the larger rod. I contacted the customer service chat and explained to them what happened. They issued a return label for the drapes and sent me the correct item. A couple of weeks after getting a notification that my return was received, I got an email stating they were waiting for my return of the curtain rod and I would be charged for it if they didn't get it by a certain day. The whole problem was I didn't get the right item in the first place! I can't get through to anyone by phone and there's no email option to contact customer service. I'm not sure I would order online again.