Defective chair, weeks to refund (???)

Item was poorly packaged and seat had scratches on it when it was removed from the box. Despite that, I decided to put it together. Simple enough. I’ve put together tons of furniture and this chair only required 4 screws. Well, either the screws were defective or the screw holes weren’t threaded properly because the screw would NOT go in past a certain point. Screws were tight…but the legs were dangerously loose. All four were the same. While I knew I was doing everything right, I asked my husband to look at it—he also tried unsuccessfully. Now I have to wait all day (9-6) for FedEx to pick up and then up to THREE WEEKS to receive my credit. Disappointed as I read reviews on several chairs over many weeks before deciding to go with this one. I was confident in my choice. Turns out it was a terrible decision that I regret making.