The seats are very hard but they look good. Wanted smaller chairs from what I had and they are. We did have to help the driver get the boxes to the porch they were pretty heavy for her to do by herself. Never dealt with customer service so can't really rate.

This arm chair is just what I was looking for. It is the perfect size for my small living room, I like the color and microfiber fabric as well as the firmness of the cushions. It feels sturdy once put together and is a good value buy. I’m replacing a bonded leather chair and loveseat that started peeling and these were just about the same size.The things I don’t like are: 1. The seat and back cushion aren’t removable 2. Assembly is odd. No screws or fasteners. Just metal plates sliding into slots that would have been easier with two people, but I managed to do it myself and 3. A minor complaint, but the legs are plastic, but because they are black or dark brown, they are pretty much unnoticeable.

These chairs are on the smaller side, but work well...

These chairs are on the smaller side, but work well for the space I needed them for. For $169+ tax, they are not a horrible option. I’m not sure how long they will hold up, but they will only get occasional use in our home. I would not recommend them for a family with small children, or someone wanting an everyday seating option. All in all, I’m happy with this purchase.

Very nice accent chair

So happy with my purchase, I read the reviews and wasn't sure what to expect. I love the color and quality of chair. The price is so affordable. I use it as a sitting chair in my living room. It's not a recliner or a big soft chair. It's an accent chair.

We were pleasantly pleased with this purchase. Instructions were...

We were pleasantly pleased with this purchase. Instructions were easy to understand. We did have a couple tries to get the one side to snap into place. They are not the most comfortable but we are happy with them. We chose brown for an apartment setting. the furniture is not big which is what we wanted.