For some reason, this dresser was ordered by mistake to be dropped off outside the house, when in fact, I needed it to be assembled and place in the exact spot in the house. After all, it is very heavy. I called customer service 2 days prior to make sure it would be assembled and placed in the house, but they would not do it. I had to returned the item without having it delivered. Now 3 weeks had gone by, and still no refund! Very bad policy.