Tension arm paper towel holder

I love the appearance of the holder but against all expectations the arm doesn’t have enough tension to tear off one sheet of paper towel single handed which is disappointing and one of the main reasons for purchase. The paper towels I use are very good quality with well defined perforations. A bit more tension in the arm would be more effective

Good product

This is my third purchase of a vertical holder. In one case — an earlier model and/or not a SimpleHuman product (no brand marking) the gizmo that presses against the paper-towel roll came off, but some duct tape could work there, and I moved that holder to a bathroom and replaced the kitchen one. I used the one in the kitchen for shop towels that can be reused and now have supplemented it with a holder for cheap paper towels that I use to get bowl-cleaning and such done which I once would have managed with water. (We're in a drought.)

Okay but not special

I was expecting a paper towel holder that allowed me to tear off sheets without having to hold it steady with a second hand…Something conducive to quick & reliable access when my hands were dirty.

Good one-handed use

So I almost returned this as soon as it arrived because after the first few tries, I couldn't get this to work one-handed. I use the Costco kitchen towels and they are quite strong so I couldn't get it to work as I thought the tension in the arm wasn't strong enough.

Revolutionary????

Looks like it has a functionality purposes as intended, but the tension arm is too flimsy. It travels (left or right pending pull) with paper towels when placing new roll on holder.