Horrible rug and experience with Rugs Direct

This rug was nothing like it appeared or was described on the Rugs Direct website. It looked like a hand loomed rug with a pattern of large loops. It was a total nightmare trying to return this rug via Rugs Direct, which required dozens of emails, and they require returns to be shipped using tracking which was very expensive. DON’T BUY FROM RUGS DIRECT UNLESS YOU KNOW THAT YOU WILL NOT RETURN ANYTHING.

5 Stars

The Moment Andes Hand woven area rug is very beautiful and arrived quickly without any damages. The shedding of the rug was minimal and stopped after about a month.

Great rug

Great rug

Looks great, feels great. Shows dirt quickly. Best for rooms...

Looks great, feels great. Shows dirt quickly. Best for rooms that don’t have heavy use. Would not recommend for a family room.

Great buy

Great quality, half the price of other places, arrived earlier than expected.

Beautiful color and nice quality!! I ordered this item for a girls bedroom and was thick and soft. I would definitely recommend this product.

5 Stars

Beautiful color and nice quality!! I ordered this item for a girls bedroom and was thick and soft. I would definitely recommend this product.

Neutral and Textured

I purchased this rug for my bedroom and I absolutely love it. It is neutral in color but also has enough texture to add to the space. Helps to set a calming tone for my bedroom.

I love it rug! It’s high quality and perfect for my entryway. It’s perfect and easy to care for. Ordering was easy and it didn’t take long to receive it.

5 Stars

I love it rug! It's high quality and perfect for my entryway. It's perfect and easy to care for. Ordering was easy and it didn't take long to receive it.

Love this! Very chic and perfect for any room....

Love this! Very chic and perfect for any room.

Not too shabby :-)

Great for my corner of home office! Not too bad.

Beautiful rug for a great price!...

Beautiful rug for a great price!

Ordered this rug and a 6x9 and received a smaller size 2x3. Did not receive this rug or the one I ordered--not sure which was supposed to be which. I only received one 2x3. No status on the whereabouts of the actual rugs I ordered.

Comfortable but sheds

We love this rug. We bought two to go in our kitchen and enjoy it alot. It's soft. We were nervous at first because of how dirty we think it'll get. My only concern is that it sheds.

Very nice look and comfy on the feet but does...

Very nice look and comfy on the feet but does leave a lot of fuzz balls to have to clean up.

Beautiful looking rug but sheds tremendously. Shedding has improvement over...

Beautiful looking rug but sheds tremendously. Shedding has improvement over the last few weeks. Hoping it will eventually stop or become very minimal.

Beautiful, soft rug BUT...

This rug is BEAUTIFUL don't get me wrong. It's very soft and perfect for my decor and taste. However, it sheds like crazy. I very much understand the realities of wool rugs and shedding but I've owned this rug for well over a year now and it still fills my vacuum cleaner weekly. My biggest complaint is the pilling though. The entire rugs loose fibers have worked their way loose and pilled over the whole surface .It's very impractical for a space that you use regularly. May be ok for a bedroom or somewhere with light use. It's hard to clean too. Every little things works it's way right down in between all the little nubs. This rug looks very ratty and worn after 1 year. Wish I hadn't spent *** (We have the 9x12)

Beautiful Rug

Absolutely so pleased with this rug. I searched for days looking for the perfect runner rug. Only like natural fiber rugs like wool and jute. After weeding through over 1,000 options picked this rug for the color and geometric pattern. As soon as I opened it, I fell in love. It’s not too thick or too thin and allows doors to still open, even with a rug pad underneath. Very, very pleased.

So soft and fluffy and feels much more expensive

LOVE this rug. Very durable and soft. It does shed a bit with use but most do.