LOST BOX - PARTS SENT IN DIFFERENT BOXES AND NOT ALL AT THE SAME TIME. Home Depot was no help is assisting us retrieve the last box. They blamed it on FedEX. FedEx stated only the shipper had authorization to retrieve the box lost in Florida. As a GC, we invest a large amount of $$ into Home Depot. WE HAVE AN INCOMPLETE BED THAT IS NO USE TO US NOW!!! Very Disappointed in their customer service!!!

I had been looking for a Murphy bed cabinet for months. Reading reviews constantly. I finally took a leap, and I am completely happy with my purchase and delivery!!

Poor workmanship quality

We put the bed together ourselves. There were multiple quality workmanship defects that had to be worked around and adjusted, thankfully we are handy that way.

[Rewarded Review] Very satisfied.

My daughter loves her cabinet bed. She is one happy young lady!

came with base broken. was replaced promptly. very bad craftmanship, holes didn't line up. product looks fine after together, but to many problems, cannot recommend.

I purchased a queen bed and a full bed. In both cases, the original shipment co rained parts that were blemished or on the case of the drawers, not properly working. I was able to get replacement parts but even then, the replacements were not in proper working order. Now that I spent extra time and money, they are assembled and functioning properly however, not aesthetically in great condition as would be expected with new furnishings at this price.

Excellent product, packaged for shipping well and very well made product.

Great bed, watch your head

It's a great bed. It's not really uncomfortable at all despite its thin mattress. I've hit my head on the top a million times though. And me being, not the thinnest out there, am quite satisfied. Only notable issues are, it tends to somehow shift left or right, don't ask me how, and the wheels have left permanent dents in the wood floor, so either be ready for that or be ready to have something underneath it. In all honesty, though, I do often lay down and think to myself, "I paid $1,200 for this..."

When we received it, several of the parts had blemishes in the finish. The customer service said they would send replacement parts that would arrive tomorrow. Even some of the parts we received and are keeping are NOT in the condition we would expect for a $2,000+ piece of furniture. Now the arrival is set for Friday. I am not allowed to even schedule the assembly personnel until I receive all of the parts. Very frustrated and not satisfied. I was planning on ordering a second bed for the other guest room but at this point, I am not going to do so. Your thoughts?

AFI Southampton Murphy bed chest

I really like this bed but you kind of need two people to set it up and put it back. Great charging station! Very convenient

Just assembled this bed. . No issues with assembly. . We will see how guests rate it after a few snoozes on it.

I read many reviews before buying this bed and while some of the reviews caused me to be a bit skeptical, we found this product to be exceptional. Two of us assembled the bed in less than 2 hours. We found the directions easy to follow. Prior to assembly I read ALL the instructions and sorted all the screws by size so it was easy to find what we needed when we needed it. The bed seems comfortable enough. We’ll be using it for the grandkids when they visit.

5 Stars

We love this Murphy bed! It fits our needs perfectly, as we live in a condo, we decided to convert the office into a kids play room/bedroom. The charging station is an added bonus. The quality is fantastic, solid construction. Just recommend putting skid protectors or sliders underneath it before assembly if you plan to move it after it's assembled, it's pretty heavy. Super easy to pull out, and we love the added drawer space. Our friend bought one as well, and our son wants one now too!

3 Stars

Love the bed but is very large if you have a small room, it is a little hard but good for kids that come over and need a extra bed if a adult used it I would get a topper for it so not so hard

Really nice!

So pleasantly surprised at how nice this is... I needed a small unobtrusive bed for my tiny room. It took two hours to put together. Came in three huge, heavy boxes. Have not slept on it yet, but it looks perfect for my purpose.

Very comforable!

Instructions were easy to follow once you get everything layed out. Having the bottom drawer all together was a plus!! Be prepared for plus 5 heavy boxes!

Cheap drawer guides, bearings fell out, when I contacted AFI they would not replace the drawer guides....very dissatisfied for the high price tag. Terrible customer service.

about as expected with relatively easy assembly. It is relatively sturdy but will be interested to see how long it holds up.

Very Satisfied w/Purchase - Love My Murphy Bed

I am extremely happy with this purchase. I ordered the item on a Tuesday night and it arrived on Thursday morning, less than 2 days after ordering. The 5 boxes the item came in arrived in pristine condition and all items were packed well. I know that other reviews indicate the items were damaged in shipping or the paint/stain on the product was damageed, but this was not my experience. It took 2 people to move each box upstairs to the room it was to be assembled in. I was able to complete the assembly mostly on my own and I am not handy with tools. The only step I asked for assistance with was to install the hinges on the bed platform as the holes were not predrilled. The instructions do not say to predrill the holes and instructs to just insert the screws, but my husband predrilled the 12 holes and then installed the screws. Once assembled we did have an issue with the buckles that hold the murphy bed closed as they were installed in the factory too far apart. I did reach out to support for assistance and they replied within about 48 hours and suggested that we move the buckle closer to the hook and if the holes were visible to reach back out for further help. I had my husband do this step (predrilling new holes and reinstalling the screws) and the previous holes were not visible. The bed is really well made, It appears to be all wood except for the back panels which are made out of a composite (plastic) type material. The mattress is just firm/soft enough that I believe anyone would be comfortable sleeping on it. The bed has no movement and makes no sounds when moving around while in it. I did swap out the visible hardware as I had a preference for black hardware instead of the brushed nickel hardware it came with. My favorite part of the bed is the drawer where I am able to store some of the bedding needed to make the bed.

Great Purchase!

We love this bed! This Murphy bed is sturdy, comfortable and looks modern and well-made. Goes well with other furniture, easily converting our office into a guest room as needed. THINGS TO NOTE: 1. We purchased a 1.5 inch memory form mattress topper to make it even more luxurious for my mom's visit. Without the mattress topper, the mattress is still comfortable, but I could feel the fold in the tri-fold mattress near my knees 2. The bed came in 5 boxes; so we hired someone to put it together for us lol He did it in about 1.5 hours.