Stunning fireplace

I received this product several weeks ago and it’s absolutely amazing and aesthetically pleasing.

+1 more

Horrible

I’ve had a lot of money for this fireplace. I’ve had it a couple years and the whole entire fireplace is turning rusted shouldn’t be happening. I take good care of it. I cover it every September. Try to get in touch with sunjoy The company that makes it and nobody has gotten back to me

Delayed delivery

The delivery is taking way longer than I was told and the web site support is zero help. All you systems says is "shipped" but I can't get a date for delivery. The original date on the day I placed the order was June 13th.

[Rewarded Review] Love this fireplace!!

We had an awkward and empty portion of our patio space that was in need of a makeover. We wanted to make the space a cozy fireplace nook area and this fireplace was the PERFECT addition to make the space come to life. It’s beautiful and the quality is fantastic. The only downside (if you want to call it that) is that this product is that it is very heavy. Definitely would suggest having a few helping hands around to get it in place! The assembly was extremely straightforward and we are in love with this product for our patio.

+1 more

Great product, hope I don’t need spare parts

Great product. We love using it. The ash tray is not very heavy duty so I wanted to purchase a replacement as I think this one will only last a few years. It was $18 for a replacement which is reasonable but $200 for shipping which is not.

Consider adding a chimney extension.

I found the chimney is not tall enough. When there is a breeze the smoke from the fire is blown into your face.

Came Broken

When I ordered this item, I assumed it would be coming from Lowe's, I WAS WRONG! It came from Mexico via Estes Freight. It took over two weeks to arrive because rather than shipping it to Montana like they were supposed to, they shipped it to Arizona. Then when I called to question it, they said it was a mistake and it would go back to California before heading to Montana. That it did. Back to Calexico CA, then to La Marinda, CA then to Fresno CA, Then to Sacramento CA, then to Salt Lake City UT, Then to Butte MT then to my house. They never let us know it was out for delivery and I know why. When I got home, I found it on my driveway with a big hole punched through the packaging. And sure enough this $1,400.00 item is unusable. I called Estes and they pawned me off on Lowe's. I called Lowe's (total of an hour and a half on hold) and the Lowe's rep said they will process a return. No mention of replacement... NOTHING. We waited over TWO WEEKS for this to show up and now we have nothing to show for it. I'm done with Lowe's.

[Rewarded Review] It is heavy and should be delivered to the home.

It's perfect on the patio, easy to assemble, looks great, and my wife loves it.

Perfect addition to our new patio space

When creating a new outdoor space on our side patio, I really wanted to include a wood-burning outdoor fireplace—not a fire pit or a chiminea, but also not something that I had to build from scratch. This Sunjoy fireplace fit all my needs. I also like that the super-sturdy construction includes hinged, latching doors. The size was even perfect for our space. It was simple and quick to put together (very heavy, but that's a good thing), so we had a fire going in no time. I do wish there was an option to purchase a chimney cap.

POOR QUALITY

After ONE use item is falling apart. The stones are literally crumbling into dust! There are multiple cracks throughout the fireplace as well. We were very excited for this as it's a beautiful piece but so disappointed with the money spent and all the defects.

[Rewarded Review] Great Fireplace for outside

We love our fireplace and it was so easy to assemble.

[Rewarded Review] Worth it, but have friends to help carry it!

This fireplace is absolutely beautiful! The stone is solid. The metal gate seems a little flimsly, but it will get the job done.

outdoor kingston fireplace

Bought this 5 years ago to use at the cottage. We absolutely love it....however 5 yrs later the inner back wall and floor are rusting or heated out. It threw out lovely heat but now I need a replacement. I hope you carry this fireplace again CT.

Don't waste your money!!

Full transparency, we loved it when we first bought it!! However for the amount of money spent it does not hold up!! After the second season the back wall started to disintegrate, and rust out!! YES IT WAS COVERED with a heavy duty all season cover.. Definitely not worth the investment..

Nice Looking

Looking forward to using our new outdoor fire place.

Does Not Hold Up

Most of the parts on this rusted out after a year. Customer service is useless and replacement parts are on back order. It's a lot of money for poor quality.

Damaged Beauty

Item was received damaged, bent, and door was broken. Walmart has disappointed me so bad. I am so upset right now for how they have handled this situation. I will do my best to find alternative places to order from in the future.

+3 more

Glad I purchased this fireplace.

I am really pleased with the look of the fireplace and the ease of assembly.

Have not seen it because the structure we purchased, also from you we can get answers to.

A lot of the stone was covered with morter. Not vert attractive. It looks like they just filled in holes with morter not stones.