[Rewarded Review] The rug is fine...it's the customer service that is not great!

We ordered two rugs. The one for the hallway was marked as being the correct size, but in reality it was 3 ft too long. They gave us a partial refund, we sent back the incorrect rug, and waited for the correct rug to arrive. The new rug arrived, but it was a completely different rug than we ordered. We sent back the second incorrect rug and have now been waiting 3 days for a response from Raul about getting a new one to fulfill our order. I finally, got sick of waiting and just asked for a full refund, but now we have been ghosted from the company. I have not had any response from the emails asking for a refund. Overall, the rugs we have ordered from the in the past have been nice for the price, but the customer service has been lacking:-(

COULDN'T BE MORE PLEASED!!

After reading the reviews on this item, we decided to purchase two 5x8 area rugs in blue, plus the 2.5x8.5 runner in blue. They were rolled in plastic & well protected. No damage, tears, snags. The binding around the edges of the rugs did not have to be stitched down--that is a 1st for us in our 39 year marriage of buying rugs. Usually, I have to lay down on the floor to stitch bindings into place on new rugs.