Beautiful, but damaged. Return is impossible.

The cabinet is beautiful %26 functional. I ordered two. One was perfect. However, the other was damaged when I received it, and I have tried to return for another. My 1st attempt was thru Walmart online that instructed we could return to the store, but the store informed us that we could not. They told us to call the 1-800 number, which we did on 7/22/24. She informed us we would get a call within 48 hrs. No call. I emailed again on 7/30/24 %26 was informed I would be contacted with 48 hrs. Again, no call. Today, I have called the 800%23 (my 3rd attempt) to request an exchange. They again told me someone would contact me within 48 hrs. Also, the online return would now allow an exchange. It was refund only, so I was needing to speak to them about exchanging. I'm not feeling good about getting a response and I have a large cabinet and box taking up space in my kitchen until I hear from them. I don't know why this is so difficult to exchange. I'm not asking for a refund. I just want to exchange for a piece that is not damaged. A response from a human being would be wonderful. It is the return process that usually deters me from ordering online again.

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