Store insights
- ShippingExcellentFree delivery over $49
- ReturnsExcellent90-day returns for most items
- Payment optionsExcellentPayPal, Apple Pay, Amazon Pay
- Website qualityExcellent
Quick facts
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Is build.com a valid website?
Yes, build.com is a valid website that specializes in selling home improvement products. It offers a variety of items including appliances, plumbing, and lighting fixtures to help customers with their home projects.
Does build.com charge for returns?
No, build.com does not charge for returns on most items. They offer a 90-day return policy, allowing customers to return items within that timeframe for a full refund, provided the items are in original condition.
Who runs build.com?
Build.com is operated by a team of professionals dedicated to providing home improvement solutions. The company focuses on delivering a wide range of products and exceptional customer service to enhance the shopping experience.
What does build.com sell?
Build.com sells a wide range of home improvement products including appliances, plumbing fixtures, lighting, hardware, and more. They cater to both contractors and DIY enthusiasts looking for quality materials for their projects.
Is Build.com owned by Lowes?
No, Build.com is not owned by Lowe's. It operates as an independent online retailer specializing in home improvement products, although it may offer some similar products to those found at Lowe's stores.
Who competes with build.com?
Build.com competes with other online home improvement retailers such as Home Depot, Lowe's, and Wayfair. These companies also offer a variety of home improvement products and services to consumers and contractors.
Is lighting direct part of build com?
Yes, Lighting Direct is part of Build.com. It is a subsidiary that specializes in lighting products, providing customers with a wide selection of fixtures and bulbs to enhance their home lighting needs.
Store Overview
Introduction
Build.com is a reputable online retailer specializing in home improvement products, offering a wide array of items tailored for renovation and construction projects. Unlike traditional furniture stores, Build.com distinguishes itself by providing comprehensive solutions for various home needs, including plumbing, lighting, and flooring. The store primarily caters to homeowners, contractors, and DIY enthusiasts seeking quality materials at competitive prices. Customer feedback often highlights the extensive product selection and user-friendly website navigation as key strengths, establishing Build.com as a trusted resource within the home improvement industry.
Product Range
Build.com features an extensive product range across several categories essential for home improvement projects. These include:
Bathroom Fixtures: Products like faucets from renowned brands such as Kohler and Moen.
Lighting Solutions: Chandeliers and recessed lighting options perfect for living rooms or kitchens.
Flooring Materials: A variety of hardwood, laminate, and tile options catering to diverse aesthetic preferences.
Notable items such as the "Kohler K-596-VS Simplice" pull-down kitchen faucet exemplify functionality paired with modern design. Customers frequently utilize these products in renovations, showcasing their versatility across different styles—from contemporary to traditional settings.
Design & Style
Build.com's design philosophy leans towards functionality without sacrificing style. The store offers products that encompass various aesthetics including modern minimalism, rustic charm, and classic elegance. Common materials used in their offerings include durable metals for fixtures and stylish ceramics for tiles.
Unique features like eco-friendly product lines appeal to environmentally conscious consumers—products made from sustainable materials are highlighted throughout the site. For instance, the use of modular shelving systems allows customers to customize spaces efficiently while maintaining a cohesive look.
Practical examples show how a sleek matte black faucet can elevate a contemporary kitchen or how rustic wooden cabinetry can bring warmth to a farmhouse-style bathroom.
Price Range
Build.com's pricing structure varies significantly by category:
Bathroom Vanities: Starting around $300.
Kitchen Sinks: Generally priced from $150 to over $1,000 depending on brand and material.
Lighting Fixtures: Ranging broadly from about $50 to $2,500 for high-end designer pieces.
The store frequently hosts sales events during holidays which might provide discounts on select items. Additionally, financing options are available through third-party providers allowing customers flexibility in payment plans while making larger purchases.
Customer Experience
Shopping at Build.com is predominantly an online experience supported by advanced tools such as room planners and augmented reality features that assist customers in visualizing products within their spaces before purchase decisions are made.
Customer service policies are clear; they offer straightforward return policies allowing returns within 30 days of purchase if items are unused and in original packaging. Shipping options vary based on item size with many smaller products eligible for free shipping on orders over certain thresholds.
Customer feedback commonly underscores satisfaction with swift shipping times yet occasionally notes concerns regarding customer service responsiveness during peak periods—an area where some improvements could enhance overall experience further.
What Customers Appreciate
Customers appreciate specific attributes that draw them back to Build.com repeatedly:
- High-quality bathroom fixtures like "Moen's Align Collection" which receives praise for both durability and aesthetic appeal.
- An extensive range of affordable flooring solutions that allow homeowners to achieve desired looks without overspending.
Many reviews highlight the ease of finding specific products due to well-organized categories on the website and detailed product descriptions—a critical factor appreciated by both casual shoppers and professionals alike looking for reliable information when making purchasing decisions.
In summary, Build.com stands out as a comprehensive destination for home improvement needs combining quality products with valuable customer service features