Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What safety standards should baby furniture meet?
Look for furniture that meets CPSC (Consumer Product Safety Commission) standards and ASTM (American Society for Testing and Materials) safety standards.
How can I ensure the baby crib I choose is safe?
Choose cribs with stationary sides, slats no more than 2 3/8 inches apart, and no drop-side mechanisms, following the latest safety guidelines.
Is it better to choose convertible baby furniture?
Convertible furniture can be a cost-effective choice, adapting to your child's needs as they grow from infant to toddler and beyond.
How can I design a child-friendly space that's also stylish?
Incorporate storage solutions at child level, create comfortable areas for adults, and add playful yet tidy design elements like hideaways and snug areas for kids.