Frequently Asked Questions
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
Horchow Collections
- Accent Chairs
- Appliances
- Armoires
- Baby
- Bakeware & Cookware
- Bar Carts
- Bar Stools & Counter Stools
- Bath Rugs & Mats
- Bath Towels
- Bathroom Accesories
- Bathroom Countertop
- Bathroom Shower & Accessories
- Bathroom Tubs & Accesories
- Bathroom Vanities, Sinks, and Accessories
- Bedding
- Bedroom Vanities
- Beds
- Benches
- Blankets & Throws
- Bookcases & Etageres
- Cabinet Hardware
- Cabinets
- Candles, Candle Holders, and Scents
- Ceiling Fans
- Chandeliers
- Coat Racks & Hooks
- Coffee Tables
- Console Tables
- Curtains & Drapes
- Daybeds & Chaise Lounges
- Decorative Objects
- Decorative Pillows
- Desks
- Dining Chairs
- Dining Tables
- Dinnerware
- Dressers
- Drinkware
- End & Side Tables
- Fabric
- Filing Cabinets
- Flatware
- Floor Lamps
- Flush Mounts
- Games
- Garden Accents
- Headboards
- Jewelry Organization
- Kids
- Kitchen + Table Top
- Kitchen Sinks & Accessories
- Kitchen Tools
- Mattresses
- Mirrors
- miscellaneous
- Nightstands
- Office Chairs
- Organization
- Ottomans, Stools, and Poufs
- Outdoor
- Outdoor Dining
- Outdoor Lighting
- Pendants
- Picture Frames
- Plant Stands
- Planters
- Plants, Faux Plants, and Forals
- Recliners
- Rugs
- Sectionals
- Serveware
- Sets
- Shades
- Shams & Skirts
- Sideboards & Buffets
- Sofas & Loveseats
- Table & Wall Clocks
- Table Lamps
- Tile
- Toilets, Seats, and Bidets
- TV & Media Stands
- Vases
- Wall Art
- Wall Lighting
- Wall Shelves
- Wallpaper
