Horchow Bathroom Tubs & Accesories
Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What factors should I consider when choosing a bathtub size?
Consider the bathroom's overall size, the tub's placement, and your or your family's needs for comfort and functionality.
Are there advantages to freestanding tubs versus built-in tubs?
Freestanding tubs offer flexibility in placement and a statement piece for the bathroom, while built-in tubs can offer more storage and are often easier to integrate into smaller spaces.
How often should I clean my bathtub to maintain hygiene?
Clean the bathtub weekly with a non-abrasive cleaner to prevent soap scum and mildew buildup. Rinse thoroughly after cleaning.