Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
How can I create a kid-friendly space that grows with them?
Choose adaptable furniture and decor that can be easily updated. Incorporate plenty of storage for toys and craft supplies.
What safety considerations should I keep in mind for kids' furniture?
Look for furniture with rounded corners, secure anchoring systems, and non-toxic materials and finishes.
How can I encourage organization in my child's room?
Use labeled bins, accessible shelving, and closet organizers to make it easy for your child to keep their space tidy.
How can I design a child-friendly space that's also stylish?
Incorporate storage solutions at child level, create comfortable areas for adults, and add playful yet tidy design elements like hideaways and snug areas for kids.