Introducing Customer Reviews with Pictures & Sentiment Tags

At Spoken, we're constantly evolving to enhance your shopping experience and help you make the best decisions for your home. Today, we're excited to announce the launch of several new features that bring you even closer to the products you're interested in: Customer Reviews, User Images, and Sentiment Tags. These tools provide deeper insights into each product, allowing you to shop with greater confidence and clarity.

What’s New?

1. Customer Reviews: We’ve integrated real customer reviews directly into our product pages, giving you access to the thoughts and experiences of other shoppers just like you. These reviews are sorted by most recent, ensuring you see the latest feedback on each product. Whether you're curious about the quality, durability, or overall satisfaction, these firsthand accounts will help guide your decision-making process.

2. Customer Pictures: Alongside reviews, we've added the ability to see customer pictures of products. These user-generated images give you a real-world view of how items look in different settings and can provide inspiration for how to incorporate them into your own space. It’s like getting a sneak peek into other homes before making a purchase!

3. Sentiment Tags: To make it even easier to digest the wealth of information in customer reviews, we've introduced Sentiment Tags. These tags highlight commonly mentioned features, such as "Ample storage" or "Poorly made," and color-code them based on sentiment. Green tags indicate positive mentions, while red tags point to potential concerns. This quick visual reference helps you get an immediate sense of what other shoppers loved—or didn’t—about a product.

Why You’ll Love These Features

• Informed Decisions: Customer reviews and user images provide a richer, more authentic understanding of each product, going beyond marketing descriptions and professional photography.
• Real-World Inspiration: See how others have styled and used the items you’re considering with real photos from actual customers.
• Quick Insights: Sentiment Tags allow you to quickly assess the general consensus on key product features, saving you time and effort in your research.
• Transparency: We believe in giving you all the information you need to make confident purchases. These new features are part of our commitment to transparency and helping you find the best products for your home.

How to Use These Features

When browsing products on Spoken, simply scroll down to the Reviews section to see customer feedback, view user images, and check out the sentiment tags. Use these insights to compare options, weigh pros and cons, and make an informed decision that’s right for you.

At Spoken, our goal is to make online furniture shopping as seamless and satisfying as possible. By adding customer reviews, user images, and sentiment tags, we’re giving you the tools you need to shop smarter, save time, and create a home you love.