Nebraska Furniture Mart (NFM): A Complete Guide to Returns

Nebraska Furniture Mart (NFM) aims to make the return process convenient, with guidelines varying by item type, purchase timing, and return method. Here’s a detailed guide to help you navigate the specifics of their policy and ensure a hassle-free return experience.

1. General Return Policy

NFM offers a 30-day return window for most items, provided they’re in original condition and accompanied by the original sales receipt. Items must also include all accessories, instructions, and packaging. If a receipt is unavailable, NFM may still accept the return, but only for in-store credit.

Return Windows by Product Type:

• 14-Day Returns: Applies to electronics, including computers, cameras, drones, fitness equipment, and mobile phones. These items must be in original packaging and condition.
• 30-Day Returns: Covers standard items like furniture, flooring, appliances, and most electronics.
• 120-Day Returns: Specific to mattresses, providing an extended trial period.

2. Holiday Return Policy

For items purchased between October 1 and December 24, 2024, NFM extends the return deadline until January 31, 2025 for most items. Electronics like computers, cameras, and fitness equipment, however, must be returned by January 7, 2025.

3. Nonreturnable Items

NFM’s return policy excludes certain items, which are considered final sale. These include:

• Special Order Items: Custom and made-to-order items can be canceled with a minimum 25% fee but are generally nonreturnable.
• Clearance and “As-Is” Merchandise: Items marked “Clearance,” “As-Is,” or “Final Sale” cannot be returned.
• Select Electronics and Accessories: Opened video games, software, and certain computer accessories are also nonreturnable.
• Perishables and Personal Use Items: Includes opened bedding, personal care items, and perishable goods.

Before purchasing, always check if an item falls under these categories, as they are not eligible for standard returns.

4. Return Process Options

NFM provides three easy ways to initiate a return:

1. Live Chat: For real-time assistance, start a chat with NFM’s customer service team during business hours.
2. Phone: Contact NFM’s support line at 1-800-336-9136. Representatives are available Monday through Saturday from 8 a.m. to 8 p.m. and Sunday from 11 a.m. to 8 p.m.
3. Email: Reach out to NFM via email for questions or to initiate a return.

5. Fees for Return, Pickup, and Restocking

NFM may apply certain fees for returns, including pickup and restocking:

• Delivery and Pickup Charges: If NFM arranges a pickup, you’ll pay the original delivery fee plus an additional pickup charge. Returning the item yourself incurs only the initial delivery fee.
• Restocking Fees: Items accepted for return or cancellation are typically subject to a restocking fee, determined by NFM based on the item’s condition and type.
• Self-Return Process: For larger items, contact customer service for a return number, then bring the item to NFM’s designated drop-off point. NFM staff will assist with unloading.

6. Refund Policy

NFM’s refund method varies by payment type:

• Bank Card: Refunded directly to the original card used for purchase.
• Cash: In-store cash refunds are available up to $500. For larger amounts, the refund is issued via check from NFM’s Omaha office.
• Check: Refunds issued by check are sent at least 14 days after the original payment.

7. Order Cancellations

To cancel an order, log in to your NFM account and navigate to Order History. Select the order you want to cancel. Note that special order items are subject to a minimum 25% cancellation fee, and final sale or clearance items cannot be canceled once purchased.

8. Additional Conditions and Considerations

Certain fees and conditions apply to specific services:

• Assembly and Installation Fees: Labor fees for services like assembly or appliance installation are nonrefundable.
• Flooring and Custom Orders: Custom flooring, fabric protection, and ready-to-assemble furniture cannot be returned once purchased.

Final Thoughts

NFM’s return policy covers a wide range of items, each with its specific guidelines. By understanding these terms, you can make informed decisions about returns, cancellations, and exchanges. For any questions, reach out to NFM’s customer service through chat, phone, or email for a smooth experience.

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