Perigold's Return Policy: Your Essential Guide

Few things are more disappointing than dealing with the return process for a high-end piece of furniture that didn’t meet your expectations—especially when it’s a luxury item that you carefully chosen for your home.

Perigold, part of the Wayfair family of brands, is known for its curated selection of premium furniture and decor, offers a return policy that accommodates many situations, but it's essential to understand the details before making a purchase. Here’s everything you need to know about Perigold’s return process.

1. General Return Policy

Perigold allows returns within 30 days of delivery for most items, as long as they are in their original condition and packaging.

• Keep in mind that outbound shipping charges (such as the $4.99 fee for orders under $35 or any upgraded shipping services like expedited or room-of-choice delivery) are non-refundable.
• Assembly services fees are also non-refundable.

If the item is damaged or defective upon arrival, these exceptions do not apply, and Perigold will work with you to resolve the issue by offering a replacement, repair, or refund.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Clearance items (unless they arrive damaged or defective)
• Gift cards
• Personalized products
• Assembled items
• Items marked as "Non-Returnable" on the product page
• Open Box items
• Live plants
• Hazardous materials (e.g., flammable liquids, matches, compressed gas)

Always review the product page for any restrictions on returns before making your purchase.

3. Return Shipping Fees

Perigold does not offer free returns, so the return shipping fee will be deducted from your refund. The exact cost depends on the size and weight of the item. Here’s a rough guide for what you might expect:

• Small items (e.g., decor, lamps, small accessories): Return shipping fees typically range from $5 to $15.
• Medium-sized items (e.g., chairs, side tables, rugs): Return shipping fees generally fall between $20 and $50, depending on the item's weight and dimensions.
• Large items (e.g., sofas, beds, large tables): For oversized or heavy furniture, return shipping can range from $50 to $200 or more, depending on the size, weight, and location.

The exact fee will be calculated when you initiate the return. Keep in mind that outbound shipping costs, such as upgraded shipping services and assembly fees, are non-refundable.

4. How to Make a Return

Returning an item is simple and can be done by following these steps:

1. Visit My Orders: Log into your Perigold account and go to "My Orders."
2. Select the Item: Choose the item you wish to return and follow the steps to initiate a return.
3. Print the Return Label: A prepaid return label will be provided for you to print.
4. Package the Item: Ensure it is securely packaged in its original or similar-sized packaging.
5. Ship the Item: Drop it off with your local carrier or arrange for pickup. The return shipping fee will be deducted from your refund.

For detailed step-by-step instructions, visit Perigold’s Returns and Exchanges page.

5. Damaged or Defective Items

If your order arrives damaged, defective, or with missing parts, Perigold provides a straightforward resolution process:

• Report the issue within 30 days of delivery.
• Contact Perigold’s customer service and provide photos or documentation of the damage or missing parts.

Once Perigold confirms the damage or defect, they will offer you a replacement, repair, or full refund. In these cases, return shipping fees are generally waived.

6. Refund Process

Once your return is received and inspected, Perigold will process your refund:

• Refund Timing: Refunds typically take 3-5 business days to appear on your original payment method.
• Refund Amount: The original purchase price will be refunded, minus any non-refundable fees and return shipping costs.

You also have the option to receive store credit for your return if preferred.

7. Special Return Policies

• Mattresses: Perigold offers a 100-night free trial for mattresses. If you don’t love your mattress, you can return it for free to store credit or for a fee ranging from $49-$99 to your original payment method. This excludes certain items like mattress toppers and open-box mattresses.
• Large Appliances: Large appliances can be returned within 48 hours of delivery, provided they haven’t been installed. If you receive a damaged or incorrect appliance, do not accept the delivery, and contact Perigold immediately.

8. Extended Holiday Return Policy

For purchases made between November 1 and December 31, the return window is extended until January 31, giving you additional time during the holiday season to make returns.

Final Thoughts on Perigold Returns

Perigold’s return policy offers a 30-day window for most returns, but it’s important to be aware of non-returnable items and return shipping fees. If you’re purchasing large or custom items, check the product page for specific return guidelines and factor in potential costs before completing your order.

For more details, visit Perigold’s Help Section on their website.

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