The Raymour & Flanigan Return Policy: A Complete Guide

Raymour & Flanigan is a prominent regional furniture retailer in the Northeastern U.S., offering a wide range of furniture, mattresses, and home decor. Raymour & Flanigan offer a combination of in-store shopping and white-glove delivery services, and their return policy is designed to accommodate customers, but it is more restrictive and expensive than online only retailers. Whether you're dealing with damage or simply changing your mind, here’s a complete guide to Raymour & Flanigan's return process.

1. General Return Policy for Furniture

Raymour & Flanigan does not accept returns or refunds on furniture once it has been delivered and accepted by the customer. If you are picking up furniture from a showroom, you should thoroughly inspect it before taking possession. You can cancel your order at any time up to the day of delivery or pick-up.

In the rare event that your furniture arrives damaged, Raymour & Flanigan offers the following remedies:

• Notify the delivery team or customer care immediately.
• A qualified technician will be sent to repair the damage if possible.
• If the damage cannot be repaired, a replacement may be offered.

The decision to repair or replace the item is at Raymour & Flanigan’s sole discretion.

2. Policy for Free Shipping Products

For items shipped directly from the manufacturer under the Free Shipping category, Raymour & Flanigan allows returns under the following conditions:

• Eligible Items: Only items labeled as "Free Shipping" qualify for returns.
• Return Window: Returns must be initiated within 72 hours of receipt by calling 888-729-6687.
• Condition Requirements: Items must be returned in new condition and in the original packaging. Assembled or modified items are ineligible for returns.
• Restocking Fee: A 15% restocking fee will apply.

If free shipping items arrive damaged, Raymour + Flanigan will attempt to provide replacement parts or, if unavailable, a replacement item at no extra charge.

3. Area Rugs Return Policy

Area rugs can be returned or exchanged under these conditions:

• Contact customer service at 888-729-6687 to initiate the return.
• A 10% restocking fee applies to all returns.
• The area rug must be in new condition and meet the return window requirements.

4. Damaged or Defective Items

If an item arrives damaged, follow these steps:

• Immediately notify the delivery team of the damage upon delivery.
• A repair technician will be sent to fix the item if possible.
• For items like home decor, an exchange will be arranged if the item is beyond repair.

Prompt action is necessary to address any damages. Raymour + Flanigan will determine whether the item should be repaired or replaced at their discretion.

5. How to Process a Return

For eligible returns (such as free shipping products or area rugs), the process is straightforward:

1. Call Customer Service: Contact Raymour & Flanigan at 888-729-6687 within the specified return window (72 hours for free shipping items, or the designated window for rugs).
2. Prepare the Item: Ensure that the item is in new condition and packed in its original packaging.
3. Restocking Fee: Be aware that a 15% restocking fee will be applied to free shipping items, and 10% for area rugs.
4. Arrange Pickup or Shipping: Once your return is authorized, follow instructions provided by customer service for pickup or return shipping.

6. Cancellations Before Delivery

Raymour & Flanigan allows customers to cancel their order anytime before delivery or pick-up, offering flexibility if you change your mind.

7. Use tools like Spoken to Be Informed

Raymour & Flanigan’s strict no-return policy for delivered furniture and the requirement to act quickly for eligible returns make it essential to thoroughly inspect items upon delivery. For free shipping products and area rugs, restocking fees apply, and customers must ensure items are returned in new condition.

For more efficient shopping, use Spoken to compare prices across retailers and ensure you’re getting the best deal on your purchase.