West Elm Mattresses
West Elm Mattresses
West Elm's Plush King-Sized Mattresses for Couples
FAQs
What is West Elm's return policy?
West Elm allows returns within 30 days for most items, with Quick Ship upholstery items needing to be returned within 7 days. Items that are monogrammed, made to order, or designated as final sale, along with Robin mattresses or foundations, are not eligible for returns. Registry items can be returned within 90 days from the event date or purchase date, whichever is earlier.
Does West Elm offer delivery services, and what are the costs?
Returns can be made in-store, via mail using a prepaid shipping label, or by calling customer service for large items. Shipping costs for returns may apply unless the item is defective or damaged. West Elm covers the shipping costs for returns.
Does West Elm you provide assembly services for furniture?
The information on assembly services as part of the return process isn't directly mentioned. However, defective or damaged merchandise can be returned beyond the 30-day window by contacting Customer Care, who may assist on a case-to-case basis, potentially involving furniture assembly or disassembly issues.
How can I check the status of my West Elm order or delivery?
For checking the status of an order or delivery, West Elm requires you to keep proof of purchase, which can be an original purchase paper or gift receipt, electronic receipt, order number, original packing slip with the order number, or a gift registry number. This proof will be necessary for any returns or inquiries about the order.
How often should I replace my mattress?
Most mattresses last between 7-10 years. Signs of wear, sagging, or discomfort indicate it's time for a new one.
What's the difference between memory foam and innerspring mattresses?
Memory foam conforms to your body for pressure relief, while innerspring mattresses offer firmer support and more airflow.
Can a mattress topper extend the life of my mattress?
Yes, a topper can add comfort and support, potentially extending the life of your mattress by reducing direct wear.