Scratch easily not under warranty

I purchased 2 of these sets, one in January of 2024, and the other May of 2023. I only use wooden spoons or silicone to stir the food. They are all scratched and there is a cracking of the surface. I contacted All-Clad within 3 months called and sent photos , they said this is normal wear and tear and not under their warranty. I should throw both sets out. I wouldn't even want a replacement set. I will never buy All-Clad again. Very very disappointed in the product and customer service.

Don’t Bother…Save your money!

Do not waste your money! After ONE use using a wooden spoon (which is an approved material by All Clad for this product), I ended up with significant scratching on the inside of a pan.

Lost non stick in 18 months; terrible warranty

My wife and I have only had this set for about 18 months. The 10 inch skillet has totally lost all capability to not stick. We take great care of our pots and pants. After calling the company they explained to me that they do not cover their pots or pans losing nonstick quality as part of their warranty, which is a head scratcher to me, since these are advertised with a lifetime warranty, and they are advertised as a nonstick set. Bad manufacturing and an even worse warranty. For this price point, move on and buy something that is not all clad.

Frying Pan Design

I am very unhappy with the design of your frying pans. With the high straight sides rather than angled, like standard fry pans, flipping creates more of a challenge. The fry pans seem to be shaped more like a sauce pan than frying pan. The quality is excellent, as one would expect from All-Clad. It is only the shape, of what you describe as frying pans, that leaves me somewhat displeased with my purchase

All-Clad 13 piece pots

I really like the look and feel of these pots. I will not use any metal utensils and hopefully they’ll last a long time because of it. The handles on the pots stay cool, the cover handles do get hot and there are no vent holes in the covers. I looked at Hexclad, too expensive. One negative for me is they are a bit heavy, must mean they are solid and built for the long haul, time will tell. I recommend it…

Stay Away!!!

So I purchased 13pcs set less than a week ago. It arrived yesteday and one of the pans has a scratch like someonw took a saw to it. I contcted the cusotmer service and was told that all the instructions about exhange will be emailed after I send photo of the damage. I reveived a response saying the scratch is feom regular wear and tear and doesnt qualify for an exchange. Well there was no use of thenoan since I got it damaged so I called, I got response of associate not understanding the issue and associate swnding wrong email. Apparenty I can exhcange after I purchase my own box to sent that one pan and upon reciept I will? receive an exchange. I suggested they send me anbox first since I cannot pack one pan in the box that I got 13pcs set in, but NO this is not how its done. They also cannot send a replacement until they reveice a return. If the quality of the product is as brilliant as customer service then STAY AWAY — you’ll onky regret it.

Lids dont fit on pans

After a few uses, we have noticed that the lids no longer fit their pot-mates. Additionally, the larger 12inch pan at first was perfectly flat on the bottom (making good contact with cooking surface) but after 2 months of use, the bottom of the pan has rounded, leaving it wobbling on the cooktop. I was expecting more from All Clad. This series does not seem of the same quality as others.

So impressed

I’ve only had this set for a few weeks, but I am so impressed. They are a good weight, not too heavy but substantial. Even heat distribution and the handles don’t get too hot. I also ordered the silicon tool set, I thought was pricey, but now I see why, they are much better quality. I expect to have both my purchases for a very long time.

Poor Customer Service

Do not buy this product!!! I would also recommend caution when buying any AllClad product. I purchased this cookware set for use on my new induction cooktop. To test its functionality, I pulled out a small saucepan out of the package and filled it with water. The cooktop immediately starting making a very loud clicking noise. I thought it was potentially a faulty pan, so tried another saucepan with the same result. I called the cooktop company for input and they said the noise was caused by poor metal conductivity with the magnet. I considered that I had a faulty cooktop, so I tried 2 other induction compatible brands and they worked beautifully. I returned the cookware but was told I could only receive a 70% reimbursement because 1) it worked on their cooktop 2) I used it. How could I know if it worked or not if I didn't use it? Is poor magnetic conductivity caused by inferior metal acceptable? Allclads procurator and return policy are both inferior. It saddens me as they are an American based company. We can do better.

Great pots and pans

"Sweepstakes#" I love these pots. They replaced Calaphon pots I've had for 20 years. They have a flat bottom with a stainless steel bottom surface that seems to help with even heating. They are a little heavier than my old pots and pans but are not too heavy. I love them so much they are great for cooking and clean easily. It says they are dishwasher safe. I have not done that as they are so easy to clean and put away. Everything cooks better with these. I won't cook fillet mignon in them as I still have my cast iron for that. They appear to be able to handle the temperature. They have metal handles that would probably work well in there if you don't have a cast iron skillet. I have not put them in the oven, I just have used them on the stove top. I highly recommend them.