bad placement of the overflow drain

Love the tub but when I cut on the jets they make the water flow out of the overflow spout. so makes it hard to keep enough water level up. I paid too much for this tub not to be completely happy. I have used and loved American standard products over the years past. And there was not enough paperwork to show what all the parts are.

Complaint

My faucet doesn't work and I can't get the seller/installer to replace it

WALK-IN TUB

JUST WHAT WE NEEDED. FOR MEDICAL ISSUES

mine

Directions are pretty poor. Should be more sketches or diagrams.

[Rewarded Review]

I replaced our giant jacuzzi tub that took all the hot water and I replaced our Giant jacuzzi tub that took all the hot water and turned cold very quickly with this 48inch soaking walk-in tub. I’m still getting used to it. I don’t like waiting for it to fill so I wash my hair to use that time. I put in bubble bath and start the jjets. Great fun.

Stroke patient TOUCHED

I recently got this tub installed and I am loving it, i have only used it twice so far but can tell the difference. I am looking forward to what it can do for me in the long term and will be writing a review on my update. The sell guy was nice and i immediately fell in love with the installers Marcello, he took awesome ccare of me and made sure everything was good.

Mom's has gotten stuck twice in less than 6 months - feels unsafe

Both times same issue, we were unable to drain the tub. We were told our particular model (as we did not order the upgrade whirlpool model) doesn't have the rapid drain feature. Apparently the manual/mechanical parts are prone to fail with the volume of water and pressure involved? While this may be true, we weren't offered at least the rapid drain option to ensure the safe independence of our mom which we certainly would have gotten. We understand that a small percentage of your customer base orders the base model however the model with less should at minimum offer a level of safety and independence as your other models. Second repair scheduled with the rapid drain upgrade ordered separately we hope will sold the problem. Mom has lost bath time for weeks at a time both situations waiting on both parts and available service reps. Needless to say very disappointed.

Love our new walk in tub!

We literally just had our walk in tub installed and my husband loves it! My husband is a diabetic and he found the tub very easy to get in and out of, and the air and jet spray features seemed to help the pain in his legs and feet. The two young men that installed the tub were both professional and polite and did a great job cleaning up during the installation process. It took less than 2 days to complete the job. We did notice a slight leaking problem after my husband used the tub but Sean came back out to the house, found the problem and had it fixed in no time.

Hard to get ahold of customer service. A jet leaked.

Hard to get ahold of customer service. A jet leaked.

cut sheet

still installing tub, but cut sheet did not have electrical dimensions

tub fit was great home depot was very good on...

tub fit was great home depot was very good on my order

quality tub

We installed our tub a month ago and have been enjoying since

Great Tub

We like the tub but there are a few little things that we found. Like the jet button is in the wrong place to easy to bump it on. Also wider door opening, more jets for your legs.

Product exceeds expectations

The tub was installed about two weeks ago and is exactly whet we needed.

So far, so good

Have only used it one time so far, but was very pleased that it met my expectations.

I love my tub. I purchased the tub in November and they installed it in February, way to long.

Love the tub but very disappointed that a $5,000 tub...

Love the tub but very disappointed that a $5,000 tub doesn’t have a cover at end to cover all that plumbing. Was told to make one and maybe Velcro it on. Really ?

Loving my Tub

Rub-a-dub-dub, 1 man in a tub... Best bath I've had since I was 2.

This is a great tub, my husband and I really enjoy. My only complaint is that I didn't spend a li...

This is a great tub, my husband and I really enjoy. My only complaint is that I didn't spend a little bit more and the get the Combination System with both the Air Spa and Whirlpool Jet Systems that comes with a light system for candle lit night soaks!