The fan is fine. The remote is fine. I just could not get the iOS app to get connected so that I could program it and set any schedules. The app needs to be updated to also work beyond the 2.4 GHz wireless band.

Definitely works with the fan/light unit that I have. However, it comes with connectors and the fan unit does not have these same connectors. I had to cut off the connectors on the fan side and use butt splices on the wires. Then I used the connector on the incoming side to connect to the hot and neutral wires. Now there is a quick disconnect if I ever need it.

Home Depot too often has items on-line without accurate descriptions. In addition the in-store associates also offer incorrect advice. Buying this cost me money and time since it could not work with the ceiling fan I ordered at the same time.

The rod cracked when the screws were being tightened. Thin and cheaply made. Returned downrod and fan.

Downrod didn’t fit with the carro fan after being told by manufacturer that it would. Electrician said it was one of the worst fans he’s dealt with. Returned them all.

Purchased the downrod after supposedly confirming with the manufacturer that it was the correct one only to have my electrician show me how it doesn’t work with the pin and also telling me how awful these fans are to put together. Returned them all for different brand.

Purchased fan (shipped from CA to Raleigh, NC) thinking I could buy down rod from local Home Depot. Carro's constructed for down rods is different than other manufactures (ones Home Depot carries) so I ordered a down rod. I asked Carro's service personal if I could use ball that came with 6" rod and was told YES. Not the case. Carro had to send me a different ball for 18" down rod.

Downrod was not entirely compatible with the upper fitting on...

Downrod was not entirely compatible with the upper fitting on my ceiling fan, but a call to the vendor addressed the issue - they quickly sent me an alternate upper fitting which worked fine. Nice when a vendor stands behind their product.

The pin for the downrod was way too big

While the overall product was excellent, double check the contents of the downrod packaging to make sure the items included are correct. We had the misfortune of waiting til the contractor got there to install the product when we learned the pin to secure the fan in place was about an inch too big :( The contractor had to go home and grind the product down to the correct size to make it work. That is the only reason why this product did not get 5 stars. Otherwise its a great product which works well with the ceiling fan we purchased!

You must use the Carro extension. It is proprietary and...

You must use the Carro extension. It is proprietary and the generic down rods will not work. Glad I did my homework.

NO instructions, didn't match my CARRO fan ball

Look, your box can be securely installed in a joist, you can securely mount the fan box to that box.. but if the whole thing is held by one tiny screw on downrod to ball.. umm?? No instructions in fan manual or downrod extension on how to properly switch between included downrod and extended. The little piece of metal that came with downrod and is supposed to support all the weight and slide between downrod holes and sit nicely in ball, was way to big to fit in the ball that came with fan.

Worked great. There were no instructions included but I was...

Worked great. There were no instructions included but I was able to figure it out. The longer downrod definitely helped increase the air flow. The design of this fan’s downrod and the wire harness are unique and not like other ceiling fans so definitely needed this custom downrod.

Pros are the fan with this extension works as expected....

Pros are the fan with this extension works as expected. Installation was easy but did require a rental latter to allow working at 15 ft ceiling. Cons are website needs better detail about fan requiring a Carro only down rod.

I got a Carro Fan and needed a 36” down...

I got a Carro Fan and needed a 36” down rod to hang it and the only rod that will work is a Carro down rod, it is totally different from your standard down rods you can buy at Home Depot. I was able to order one from Hone Depot, not the 36” that I needed, they were out of stock. So I ordered a 46” Carro down rod and cut it to length and drilled a new pin hole. It worked out great and I got the fan to hang at the height I wanted.