I waste my money with awning

Great but had to return mounted to low for area

Very difficult to put together and missing bolts and holes not lined up one bolt would not go through it is up and running but would not put another together and not able to take this one down do not want to look at holes in my siding

Great Awning

This awning is awesome! It retracts with little to no noise and the lights are a bonus. My deck has definitely become the new gathering place and the awning is the new conversation piece.

Very poor design and strength on the mounting brackets. After installing step by step instructions it was wonderful for 3 days and 3 brackets broke and the entire system came crashing down and broke a glass table and side table and window

The instructions are veg at most, after install the awning does not roll up equal, have called the manufacture for any tips, no help.

Half Cassette Motorized Retractable LED Luxury Patio Awning - 13 x 10 Feet - Charcoal Gray

Works great, but was a beast to out together alone! Love it!

Half Cassette Motorized Retractable LED Luxury Patio Awning - 12 x 10 Feet - Gray and White Stripes

Why not 5 stars? Simply because I think that that's a very high bar. I like the awning and though the instructions could have been more clear, I did manage to assemble & install it with few hiccups. It operates smoothly, albeit a little louder than expected, but don't consider that a complaint because it's not something that's going to wake the neighbors.

20 x 10 ft. Half Cassette Motorized Retractable LED Luxury Patio Awning – Dark Gray Frame – Silver Gray Fabric

The awning doesn't come put together. The directions have no words and only photos. The youtube video is sorta helpful, I would say it took me about 10 hours total to assemble. You need to assemble it where you have a lot of room. The customer service is pretty good when you call in with a concern. However, if I had to do it over again, i would not buy an awning not assembled, BUT i did save a lot of money.

Very difficult to assamble, the instruction are not clear, then the aligment of the control remote with tje equipment is almost impossible you have to do it and do it again almost every day , it does not woth the price, you have to enden doing it manually which it makes no sense to pay that much and not bejn able to use it, if it rains all the water acummulates on it, I will contact costumer services and I will update my rwview on it after it.

20 x 10 ft. Half Cassette Motorized Retractable LED Luxury Patio Awning – Dark Gray Frame – Silver Gray Fabric

We really like the new awning however the instructions to assemble were very poor! If my husband was not mechanically inclined he would not be able to assemble it with the instructions you sent

Doesn't open

Spent money on this and.it doesn't open. Complete loss of $

Half Cassette Motorized Retractable LED Luxury Patio Awning - 20 x 10 Feet - Charcoal Gray

It worked OK by manually but then we used the remote and it destroyed itself waste of frickin money. Will not recommend this product to family or friends. Thank God we weren't having a Barbaque somebody could've been seriously hurt. Bought this for the wife due to had a stroke and is wheel chair bound. So she could be able to go outside

Half Cassette Motorized Retractable LED Luxury Patio Awning - 13 x 10 Feet - Burgundy

Product is great... directions not so good, particularly for DIY people. Also my error for pushing order button twice but cost to return was outrageous (350-475) so sold it at a loss on marketplace. More customer service for other options??

Very difficult to assemble Poor directions

Great product well made directions are sketchy.

Great product well made directions are sketchy.

Aleko customer service is lacking

First one I ordered came with a broken frame. 2nd one came with the wrong parts. Aleko customer service doesn't seem to care. My contractor told me he sees this often with this brand.

Half Cassette Motorized Retractable LED Luxury Patio Awning - 10 x 8 Feet - Multi-Striped Yellow

It took a little while to assemble, but it was worth it. We are very happy with the color choice and the quality of this awning. I would recommend this awning to anyone. Very happy with our choice to purchase this awning from a great company like yours. Thank you, Ed Earl from Ohio

After it is installed, it works great and we love it! Just like the other reviews, I found the instructions lacking. A few stickers labeling the parts to coincide with the plans would do wonders. Make sure you have the arms in the correct orientation. Do not remove, the strapping around the spring loaded arms.

Half Cassette Motorized Retractable LED Luxury Patio Awning - 13 x 10 Feet - Black

Instructions were terrible. Would have had to remove siding to install properly which was NEVER described on website. Customer service was poor. Cost to return would have been nearly the price of the item. Very disappointed. Will be donating the awning.