Inaccurate Color

Not the same color as shown in picture and unhelpful customer service. I ordered 4 chairs (Advantage X-Back Chair - Medium White Grain) the first week of October. The chairs were backordered until November and I wasn't notified of the backorder until I emailed customer service asking for a status on my order. Once back in stock the chairs did ship and deliver quickly; however, the color was completely different than the color in the picture. I sent a picture to customer service asking for an exchange of color because I did love the chair itself, the color just did not match our table. I was told they do not exchange but only do returns and I would have to pay for shipping and a restocking fee of 35%. I would spend more on shipping the chairs back and restocking them than I spent on the actual chairs and who knows what color I would receive next time. I advised the customer service to update the picture on their website. Maybe a white or black chair would be a safe purchase but do not except the wood colored ones to be as pictured. Now I am out my money and still do not have chairs a month and a half later.

Great Value!

LOVE these chairs. I purchased to go along with a black round pedestal table I bought from Pottery Barn and they look AMAZING. I only gave 4/5 stars because I would agree with some other reviews that they are a bit rough in some places, so you need to be careful not to get splinters. This is nothing that a light sanding can't remedy. I ended up also purchasing the thin chair pads and am SUPER HAPPY with the overall look. Great value for real wood chairs.