Very happy

It doesn’t look exactly like the picture, looks more faded/weathered (in a good way) and colors aren’t as vibrant. It really warmed up the area we are working on and goes with so many colors. Would definitely recommend! Everyone who has seen it loves it.

I think this rug (hope

I think this rug (hope just this one) was mispackaged. The rug was rolled and packaged without anything in the center, like a cardboard tube, to roll the rug around so the backing was strongly folded as the rug was rolled. Upon unrolling the rug there are repeating creases that seem to be permanent in the backing. The rug looks like a train track with repeating bumps. I reached to Paynes Gray and provided photos and all requested information. The rug is unuseable and assumed that there would be a solution offered. Unfortunately their repsonse has been very slow, I have had initiate communication and reach out to them every couple of weeks just to get an update. At this time it has been over one month and I have received no replacement rug and no reimbursement. Still waiting on what will be the solution.

Don’t buy if you’re not 100% certain you want it!

I was nervous purchasing a very large rug online not knowing the exact colors and textures verses what is seen on the screen. Turned out this rug was too navy for our room. I emailed with customer service several times about return options. They offered to get a quote from their carrier to return it. It was between $250-$300 to send back. (This was supposed to be a deal but was actually the same cost as UPS.) So you CAN return it, but it will cost you over half the cost of the actual rug itself. I wanted a review to be my last resort as I’ve never left a single review for any purchase I’ve ever made. I again emailed customer service asking if there was anything else at all that could be done before resorting to writing a review warning others of the return policy. They never replied. :( If you’re at all uncertain about a rug, don’t buy from this company.