Rug Care is Impossible

I LOVED this rug, and was so impressed with its softness and wrote a gleaming review not even a month ago. I take it all back. I followed the specific cleaning instructions that RUGSUSA has listed here (http://help.rugsusa.com/customer/en/portal/articles/2422094-how-do-i-care-for-my-area-rug-) it completed ruined a spot on my rug. I called to see about getting a replacement or returning it completely, but was unable to because it is outside of the 14 day return policy. My warning to others is: 1) Try to vacuum/care for your rug within the 14 days because when it is ruined you can at least submit a return claim. 2) Do yourself a favor and don’t buy the rug as cute and soft as it is. If you can’t maintain the rug it isn’t worth your money. 3) Consider not buying ANY rug from RUGSUSA because their limited policies and customer service.