Frustrating experience, manufacturer defects

I purchased a Haven Loveseat and Haven Chair. The Chair was assembled fine with out any problems. The Loveseat was a frustrating nightmare to assemble. All the holes and bolts fit fine except for 2. Then after some back and forth they sent me a new rear leg. I still had the same issue. So I used a 4 volt power drill to widen the holes and forced the bolts in.

Great quality, comfort and customer service

I purchased this as a gift and the recipients are in love with the comfort and quality. It arrived very quickly in easy to carry boxes and assembly was a snap!

Welcoming loveseat

This made our patio so warm and inviting, and we’ve received tons of compliments on it.

Looks great but has function issues

It looks fantastic (as long as nobody sits on it). The drawback is that the bottom cushions continually slide out away from the frame which causes the back cushions to slide down and the arm cushions do not stay in place. The company's solution was to send me fabric so I can fix it. :(

Like the look, not the feel

This was purchased a few years ago, and while I like the look and the frame, the cushions are intensely uncomfortable. They slide all around, and the back cushions are so thin that you can't lean back against them without another pillow. We've had the cushions replaced once, and there is still alot of gaps between the cushions, making it look messy and loose. I am a furniture designer, and I know how hard it is to make comfortable sofas - but I would recommend increasing the depth of the back cushions, and having a more reliable system than the ties to hold the side cushions in place (or at least ties that are 6+ inches longer. They are so short they are nearly impossible to keep tied). One bench cushion with would be a lot better, but I understand that would increase the shipping cost. Another idea would be to have tabs with zippers along the edge of each cushion so that they can zip together. Wanted to love it, haven't recommended to any other clients.

Haven Loveseat

Based on other reviews I really really wanted to loved this piece more than I feel I do. For the price I'm not 100% the quality is there (instructions for putting it together could use improvement and even after putting it together there are a couple places that don't seem to fit quite right and I wish it wasn't left to me to assemble at all). Made worse by the fact that we ran into issues with the other chair we ordered as well (not assembly issues, but actual manufacturing problems). That being said, it still looks great and serves its purpose - They also addressed the issues we had with the other chair so customer service was good

Just what I was looking for

incredibly easy to assemble and beautiful teak wood and comfortable shape/size to enjoy a book and coffee and company on the patio. Happy to have found a smaller business to support with sustainability in mind

The perfect outdoor furniture!

I search & search for the perfect patio set. I wanted something durable but yet stylish. I found it at Neighbor!! I had questions prior to ordering & the customer service was very helpful. I purchased the couch, loveseat, pillows & covers - it also arrived within two weeks, which was a bonus.

Stylish and Comfortable Loveseat and Ottoman

We bought the Haven Loveseat and matching Ottoman last summer and are extremely happy with our purchase. We have received numerous complements from our friends and neighbors about the style and comfort of the loveseat. We live in the the northeast U.S. and keep our furniture covered when not using it. So far, it is still in great shape and we have not had any issues cleaning the cushions if we have a spilt drink or our young children track some dirt onto the fabric. Finally, we were very happy with Neighbor's service, most notably when they helped us with a replacement piece after a storm dropped a large tree limb onto the armrest.

Loveseat

Very well made, I really love it. I would like to see them include pegs to cover the screws so they can’t be seen

Nice to look at, not to lounge in

The seat isn't very tall. I'm 5' 10" and the top of the back cushion doesn't clear my shoulder blades. If you're looking for a nice "loungey" patio set, this isn't the one for you. If you don't mind sitting up with perfect posture then it would probably be okay. Nice to look at though

The Cushions Do Not Fit.

I would absolutely love this, however, I put this together Saturday, and got the cushions on, and there are big gaps and the side arm cushions seem to small- they don’t extend past the arm as in the photos on the website. Therefore, with them not really being proper height, they fall thru the arm. The cushions in the back also seem like they don’t fit. I contacted customer service, so maybe this was a defective set of cushions and they can correct this for me. I want to love this couch, and am loving these products so maybe it can be made right. I want to order a coffee table now. I originally ordered thru Crate and Barrel, where I have a gift card, that I needed to use. I do not want to go through C and B for this issue because they are awful to work with and I have had several problems with their furniture- which explains the gift card I needed to use. Want to say though that I do love the color of the Sage Cushions so I hope it all works out!

In LOVE!!

We are in LOVE with this piece. We live in a tiny home and it's perfect for our balcony. So comfortable, amazing quality, and I can tell it's going to last forever. Fast shipping and incredible customer service! HIGHLY recommend and 100% worth the money.

Beautiful Outdoor Space

I just put together the Sunbrella furniture and I am so impressed with how it looks. Yes, putting it together was pretty easy- I did it by myself. There were some pieces that didn't quite fit together as they should have- especially the back of the seat to the back rest, the spacing of the metal pieces and the wooden piece were about a hair off so that it took a long time to wrestle it in there and I thought for a moment it wasn't going to happen. Also the bracket pieces were difficult to screw in because there was no space to get leverage to turn the screws closest to the corner, and trying to use a drill didn't work out for the same reason. However- the quality of the pieces and the finished product are stunning. I am so happy with my choice to buy these products. Just be prepared to have to use a little elbow grease and patience to put it together.

Great purchase!

Love our new loveseat and couch! We were on the fence because it’s low profile and my husband is tall, but it’s very comfortable, deep seats, and expandable! A great purchase and we will be adding on to fit our needs! It was packaged well and easy to put together.

Great purchase!

Love our new loveseat and couch! We were on the fence because it's low profile and my husband is tall, but it's very comfortable, deep seats, and expandable! A great purchase and we will be adding on to fit our needs! It was packaged well and easy to put together.

Great loveseat

I ordered the loveseat because I liked the style of it and it looks great in person too! When it first arrived one of the teak armrests was broken, but the customer support team responded super quickly and we had a replacement armrest 3 days later. The instructions were easy to follow. I'm glad I ordered it!

The Loveseat

We love our new loveseat! It looks great on our screen porch and was easy to put together. It's very good quality so worth the price!

Quality is great, very comfortable,

Quality is great, very comfortable, easy construction. Turns out I got the wrong size for my space and Neighbor made it really easy to buy some more pieces to turn my Loveseat into a Sectional. Even gave me the discount per the sale that was going on at the time.

Quality is great, very comfortable,

Quality is great, very comfortable, easy construction. Turns out I got the wrong size for my space and Neighbor made it really easy to buy some more pieces to turn my Loveseat into a Sectional. Even gave me the discount per the sale that was going on at the time.