No clue where my item is

I ordered this rug, it was in stock, I received confirmation and was CHARGED, then crickets. It’s been weeks. I’ve written twice to the info@ address and have yet to receive a reply. Horrible customer service. I will not order from this company again, and tomorrow I will call my credit card company and cancel/challenge this charge. Try Incredible Rugs and Decor if you want awesome customer service. This item was out of stock with them which is why I tried this company, but I am extremely disappointed. Lesson learned and passed along to you.

It’s very different in person

The color it’s way lighter in person and to be honest I don’t think it’s the same rug they show in the video . The back it’s different and the colors too but it’s still neutral and it looks good . I like the texture but in their pictures look more like real jute . They don’t let you post pictures in here so I can’t show you but it looks like a different rug but it’s still pretty .

Between our homes in KY and NYC, I own 5 of these rugs.

That’s how much I like them! I bought the first for my NYC dining area because I had a grandchild on the way and aging pets. I thought the indoor/outdoor sisal-look rug would withstand our abuse and for the price, I could replace it when the time came. Well, that was eight years ago and that time hasn’t come. Between our homes, I’ve added four more rugs. I’ve received numerous compliments in the rugs, and that includes in Manhattan where people can be discriminate. The Karavia rugs give a natural fiber look without the stains, and they add a neutral texture to a room without being tied to a pattern or color.