Kohler faucets

I replaced another Kohler faucet and side spray with this faucet, and several things are inferior to the faucet that was replaced. The metal feels lighter and cheaper, the side spray is not independent from the faucet like the original and the flow of water is less than the original. I like the design of the faucet but that is it.

BUYER BEWARE

Build sent Defective Product and could not tell until it was installed. I had to pay the plumber to install and remove with NO Reimbursement from Build. Does Not Seem Fair

poor construction

I love the look of this faucet but it is not functional. We had it installed as part of a kitchen remodel in March, 2024. It immediately began to leak out of the lower part of the spout. Kohler sent a new one but while waiting for that to arrive, the diffuser came flying into the sink while washing the dishes. It has screw threads but it cannot be reattached. The new faucet arrived and was installed a few weeks later. After one month of using it, the diffuser flew off into the sink again. I assume Kohler will give us a refund but I am certainly not going to get another Kohler faucet.

looks better than it is

The sprayer is cheaply made of plastic and doesn't go with a $700+ faucet. The spout fell offand we found it was just glued in place as the threads were striped. Very disappointing overall

Absolutely STUNNING! It’s been installed for about a week now and so far no issues. The polished nickel finish is perfection! Love the sprayer, it works very well. No complaints!

Just had this installed today. It looks nice, but my plumber said he was not impressed with the design functionality and showed me a couple spots to keep an eye on for potential leaks. But he did say it looked nice. It didn't come with a deck plate, but I was able to use the one from the faucet that was replaced. I'm still adjusting to the learning curve of controlling the water, both pressure and temp, from the side. The sprayer has two settings for milder and heavier sprays, which I really like. So, this being a new install, the jury is still out as to whether it will have 5 stars or not. Even on sale it was a little pricey--and the plumber cost about half the price of the faucet. A spendy exercise for sure.

Cheap plastic sprayer. Why?

I bought the faucet in the polished nickel finish. The faucet itself looks good and seems sturdy and appears to be made of metal. But the side sprayer is lightweight, made of plastic, and seems awfully flimsy. I fully expect I will have to replace it in a few years, something my plumber agreed with. For a $700+ faucet, I'm disappointed that Kohler decided to cheap out and use flimsy plastic for the sprayer instead of a more sustainable material.

Beautiful but leaks terribly

Had a kohler Fairfax kitchen faucet for 15 years and it worked great. Updated our kitchen and spent 700 dollars for this artifacts faucet. It is constantly leaking. Kohler has terrific customer service but I'm convinced its a problem with the design. Its a beautiful looking faucet but the leaking is unacceptable. We are building a new house and would love to put this faucet in but I can't take the chance that a new one might leak also. Will need to look at a company other than Kohler. Very sad.

Faulty sprayer.

The Artifact faucet itself is really pretty. I love it although it seems thin. Hope it holds up. My problem is with the side spray. After only four months the button the you press to activate spray sticks and won't pop up. At first it would after a minute or so but now not at all unless I let the water run forever. Big waste of water and money. I now have to pry it up to get it to shut off. Really disappointed. As others have noted the sprayer is not good quality. I hope I can get a new one. Kohler please fix this as the faucet is so beautiful and I have always loved your products. Thank you.

Pretty but has a problem

I really like this faucet, but within three months of using, it just starting letting water flow from the handle. Kohler was great about sending me a new valve. Three years later, I’m experiencing the same problem. Nice thing, Kohler stands behind their product, they’re sending another valve!

I have bought many holes products over the years. This doesn’t even come close to the quality you would expect from a name like kholer. It seemed flimsy when it arrived. Now about 6 months after installation it is leaking from the vertical pipe and the nozzle. If this is the new kholer- stay away!

No comparison to other brands!

I replaced my kitchen sink faucet with this model a couple of years ago and, WOW! What a difference! It works so perfectly and smoothly; never a leak. I love the extra power of the sweep spray. I have a similar looking faucet in our lake house but it's a cheaper brand and has a lot of little problems. I am looking to replace it with this Kohler model.

Looks great. Leaks first use

We built a new home and had the chrome Kohler Artifact Chrome faucet installed. We are almost ready to move in. Hopefully June 2, 2022. I had it professionally installed. The leak is at the diverter above the sprayer connection. The sprayer does not leak but the faucet connection at the diverter under the sink is leaking. Looking into the details, I notice Kohler has discontinued this diverter (#1231733). I noticed they have replaced it with diverter (#1303712). Usually when a part gets discontinued so quickly it has to do with design. We paid lots of money for this faucet and love it’s looks. We haven’t got to use it yet as the home is not complete. What do I need to do to get this repaired?

This faucet nearly flooded our house

The connection between the faucet and the spray nozzle broke the first time we turned on the water and began flooding our kitchen. My wife noticed it when water started flooding our from under the sink. There is no way this faucet should be sold. It is too flimsy and cannot work.

A tale of two fixtures

The faucet itself is beautiful and substantial, but the sprayer is a completely different story. The sprayer is plastic and really lightweight. Please upgrade the sprayer to match the quality of the faucet and it gets a perfect score. I understand that the sprayer was made like this to keep costs down, but it’s way to Cheap to be paired with this fine faucet.

Beautiful, solid, stylish + 2 function side spray

Love this faucet combo! Feels solid, beautiful polished nickel finish. Easy to wipe clean with a soft, damp microfiber cloth. Looks high end. Love the two different sprayer functions. The stronger spray most often rinses my dirty dishes without even using a brush and makes cleaning the sink a breeze. The faucet handle can be positioned right, left, or center in the front which is where we ended up putting it. I really love it but do have some cons... sprayer sometimes continues to drip after use and the faucet aerator sometimes causes water to slightly side spray out. I unscrew and rinse it out but still continues to happen. It has Only been installed about a month. My old faucet which was also Kohler never did that. One other thing (just a design characteristic) but because of the swivel ball in the handheld sprayer, the sprayer doesn’t always stand completely upright when it is put away. It sometimes tilts over. Just being picky but I always feel the need to straighten it out. Needs a magnet or something to lock it in better. I do suggest having it professionally installed which is what we did. Overall, love it! My husband even says it looks stylish!

+1 more

Aerator has issues

We decided to upgrade our kitchen faucet with this model. It is very attractive and the sprayer with two settings is very good. Installation was straight forward except when it came to attaching the aerator. The aerator housing is made of metal and is a screw on device. The mating threads to the faucet are made of plastic and it is very easy to cross thread the aerator. Just the slightest misalignment causes the faucet to leak profusely from both the aerator junction and other joints. It took about half a dozen attempts to get it correctly installed. The damage caused to the plastic threads is unknown and I am concerned about ever having to clean out the aerator. A great improvement would be to have metal threads on both the facet and aerator.

Faucet and sprayer combination

We absolutely love the combo faucet and sprayer! It looks beautiful with our kitchen remodel. We been using them for 2 months and couldn’t be happier! I originally ordered the faucet only, then the husband wanted a sprayer. I found out the hard way that you have to order both together due to the plumbing set up. The return and reorder process went well even though the return time had passed. What a relief! Customer service was great!

Kohler Artifacts K-99265-SN - Polished Nickel - Severe leaking 2x

10/1/2016 We purchased ($505.56 on build.com) and installed the Kohler Artifacts kitchen faucet. It met every piece of criteria in terms of looks and functionality. We are 2 adults with no children. We don't abuse things in our home. I'm a designer...people say our home should be in magazines. So this faucet does not get abused at all.

Beautiful look, disappointing quality

I had the first of this faucet installed in October. It leaked under the sink where the side spray attaches to the main line, there was a visible crack. Had a new one installed, it leaked where the lever/handle joint is. Had the 3rd one installed and now 4 1/2 mos later, the nozzle popped off the spout, need a new aerator, which they are sending. Then this morning the button/lever on the side spray is stuck and I cannot shut it off. This is by far the most expensive faucet I have bought, but it is of the worst quality. I love the look and changing it out to another faucet would be a pain, since there is only 1 hole for the faucet and 1 for the sprayer. Having more holes drilled in my countertop is not an option.