Worst experience ever!

Did not get what I paid for. Twice! My refund was shorted over $14 and I have called at least 4 times and now have 2 open case numbers. This has been ongoing for more than a month. American Standard are idiots who cannot get their act together and issue me a simple refund for shipping the wrong parts twice.

Good drain assembly but not etched

Drain assembly is nice but the stopper is not etched with American Standard. I ordered two and neither one was etched. I contacted customer service and they sent two more. Neither of those were etched.

The product was not brush nickel, it said right on the packaging Satin. The product would have been fine if it was really brush nickel as advertised.

[Rewarded Review] Exchange of product received

I received excellent service from your chewy representative. I appreciate the help I received. I would definitely buy from this company again.

Great products and warranty

On 10/24 in mid-morning I ordered this but discovered it was the wrong part about 6hr later. I called to cancel and was told it had already been processed. Rep said normally orders can be cancelled within 24 hr. Part was returned but shipping both ways deducted from refund. Fortunately, having found my original purchase paperwork on the 10+ years old faucet I was able to get the right part free of charge under warranty. American Standard products are long lasting and they stand behind their products. Just make sure you are ordering the right product.

High Quality backed by lifetime warranty!

Replaced all plumbing in 2022 with American Standard!

Rating provided by a verified purchaser...

Rating provided by a verified purchaser

I was cleaning the sink a few weeks after plumbers installed my new American Standard Chatfield f...

I was cleaning the sink a few weeks after plumbers installed my new American Standard Chatfield faucet set when the metal drain cover ring just slid right off. Turns out that the drain assembly that comes with the faucet set made for HD is plastic and the metal ring is glued on but can break off. The faucet is, of course, now discontinued (even though it bought it just 2 months ago!) so I could not get a replacement drain through American Standard. But their customer service said it was available through Home Depot and AM would reimburse me. That worked out fine and the good news is that the replacement drain is all metal. Apparently they cheap out on the HD model so it can be sold for less. My plumbers told me this is common when you buy at HD. Who knew!

Rating provided by a verified purchaser...

Rating provided by a verified purchaser

This was a great item. We ended up returning it because the sink I bought ...

This was a great item. We ended up returning it because the sink I bought came with a drain assembly.

Everything was included in this drain assembly, easily replaced my existing drain which after ma...

Everything was included in this drain assembly, easily replaced my existing drain which after many years of service plating came off, I recommend this product if your old faucet is also Brushed Nickel.

It fits and drains correctly. Thank you

It fits and drains correctly. Thank you

Did the job.

Did the job.

Replacement drain

Easy replacement and was a good match for the original.